vancouver, bc associate agent Jobs – 59 Openings This Week

Reservations Agent
Pan Pacific Vancouver —Vancouver, BC
- $26.34 an hour
- Weekends as needed
- Marketing
- Microsoft Office
- Databases
Quick apply
2d
At Your Service Agent
Marriott International, Inc —Vancouver, BC
- $27.04–$33.80 an hour
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
3d
Guest Services Agent
Marriott International, Inc —Vancouver, BC
- $25.48–$31.85 an hour
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
Operations Agent and Associate
National Bank of Canada —Surrey, BC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Wellness program
- Employee assistance program
Front Office Agent
PETERSON GROUP PROPERTI —Vancouver, BC
- $28 an hour
- Weekends as needed
- Microsoft Word
- Customer service
- Hotel
Quick apply
Service Express Agent - Phone Operator
Marriott International, Inc —Vancouver, BC
- $26.06–$34.74 an hour
- Full-time
- No experience needed
- High school diploma or GED
- Supervising experience
11d
Licensed Insurance Associate
Park Georgia Insurance Agencies —Burnaby, BC
- $42,000–$55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
11d
Associate, Securities Services
Canaccord Genuity Corp. —Vancouver, BC
- $50,000–$56,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Associate Mortgage Underwriter
First National Financial —Vancouver, BC
- $48,842–$64,947 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Field Sales Agent - North Vancouver **$250 Signing Bonus! Ask for Details**
OSL Direct Services —North Vancouver, BC
- $18.25 an hour
- Weekends as needed
- Sales
- Customer service
- Time management
- Dental care
- Vision care
Field Sales Agent - Port Coquitlam **$250 Signing Bonus! Ask for Details**
OSL Direct Services —Port Coquitlam, BC
- $18.25 an hour
- Weekends as needed
- Sales
- Customer service
- Time management
- Dental care
- Vision care
Field Sales Agent - South Surrey **$250 Signing Bonus! Ask for Details**
OSL Direct Services —South Surrey, BC
- $18.25 an hour
- Weekends as needed
- Sales
- Customer service
- Time management
- Dental care
- Vision care
Field Sales Agent - Delta **$250 Signing Bonus! Ask for Details**
OSL Direct Services —Delta, BC
- $18.25 an hour
- Weekends as needed
- Sales
- Customer service
- Time management
- Dental care
- Vision care
Assistant Front Office Manager
The Westin Wall Centre, Vancouver Airport —Richmond, BC
- $72,500 a year
- Full-time
- English
- Microsoft Office
- Hotel
- Store discount
- Dental care
Quick apply
Spa Reception Agent (Part Time)
Hyatt Vancouver Downtown Alberni —Vancouver, BC
- $30.25 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Tuition reimbursement
Cleaning Facility - Production Associate
Fresh Prep Foods Inc —Vancouver, BC
- $20.23 an hour
- Warehouse experience
- Manufacturing
- Dental care
- Vision care
Quick apply
Associate - Securities Operations/Transfer Agent/Office Administrator
Endeavor Trust Corporation —Vancouver, BC
- $20–$26 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
Wine Store Associate
Sheraton Vancouver Wall Centre Hotel —Vancouver, BC
- $22.65–$25.20 an hour
- Weekends as needed
- Customer service
- Microsoft Office
- Hotel
- Dental care
- Vision care
Quick apply
Sanitization Associate
Leaf Infusions Inc. —New Westminster, BC
- $20–$22 an hour
- Full-time
- Sanitation
- High school diploma or GED
- No university degree
Quick apply
13d
Loss Prevention Store Security Agent
TJX Canada —Burnaby, BC
- $37,590–$52,626 a year
- High school diploma or GED
- No university degree
- Leadership
- Mileage reimbursement
- Tuition reimbursement
Training and Engagement Supervisor
Bimbo Canada —Langley, BC
- $59,625–$88,000 a year
- Leadership
- Communication skills
Sales Associate
InterRent REIT —Vancouver, BC
- $45,000–$48,000 a year
- Weekends as needed
- Sales
- Customer service
- English
Quick apply
5d
Associate Principal, AI & CX Solutions Strategist
TELUS Digital —Vancouver, BC
- $132,000–$165,000 a year
- Full-time
- Remote
- Analysis skills
- AI
- Communication skills
Pacific Club Lounge Attendant
Pan Pacific Vancouver —Vancouver, BC
- $21.91 an hour
- Part-time
- Serving
- Bar
- English
Quick apply
Associate Director, Strategy - Events and Experiences
Monks —Vancouver, BC
- $105,000–$115,000 a year
- Hybrid work
- Marketing
- Master's degree
- Bachelor's
2d

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Reservations Agent

Pan Pacific Vancouver
Vancouver, BC

Quick apply

Job details

Full-time
2 days ago

Skills

Marketing
Upselling
Post-secondary education
Microsoft Office
Databases
Organizational skills
Computer skills
Communication skills
Marketing
Hotel experience
Time management

Full job description

POSITION SUMMARY

Reporting to the Reservations Manager, the successful candidate will be responsible for all aspects of the reservation service for the hotel providing guests with friendly, courteous telephone service while selling highest possible rates and maximizing of room revenue.

KEY RESPONSIBILITIES

The key responsibilities of the Reservations Agent include but are not limited to:

Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times during the interaction.
Explains room rate structure, available rooms, method of payment/guarantee and cancellation policies, facilities and services; collects pre-registration information e.g. (name, e-mail, CC number, etc.)
Enters guest reservation details into Opera system; reviews and sends written confirmation to the guest
Completes reservations and other duties in an efficient and accurate manner; offers further assistance within the hotel Services and facilities to all callers; promotes Hotel facilities to guests through selling and up-selling
Reserves callers in hotel restaurants for dine-in and/or refer to restaurant managers as appropriate.
Receive and processes room service orders using Silverware. Ensure accuracy of the orders at the point of sale and liaise with servers and/or kitchen for any menu modifications. Learn and stay updated on the In-Room Dining Menu. Escalate any discrepancies to supervisors.
Enter wake-up calls into the system accurately and track daily. Assist with manual wake-up calls when the system is unavailable.
Actions in-house guest requests promptly and accurately by engaging the right department and dispatching requests accordingly, e.g. delivery of rollaway beds, laundry pickup, service requests or any other assistance that in-house guests may require.
Answers guest requests (letters, fax, E Mails) promptly; manages Reservations / Service One In-Boxes and actions all emails and notifications no later than within 24 hours with a goal of having mailboxes cleared each business day for the day. Attends departmental meetings.
Enters reservation data from Faxes, Reservation forms, Rooming list into Opera
Monitors emergency line and safety panels, actions any 911, 4500 calls or security panel alerts promptly.
Manages guest complaints and escalates whenever appropriate to appropriate Department Head/Duty Manager.
Assists group coordinators with the review and actioning of group resumes from Sales Department, and inventory balancing, as assigned. Communicates and exchanges information with Hotel Sales Department, Revenue Department and Front Desk.
Maintains department equipment and reports equipment loss or damage to the Supervisor.
Ensures all duties on the task list are completed
Performs Tour administration responsibilities as assigned. This involves; evaluating requests from Tour groups, inputting rooming lists, setting up billing & communicating directly with tour Sales Manager.
Understands the need and willingness to work in other related departments during peak periods as required (i.e. Front Desk).
Maintains professional business confidentiality as required
Perform other related duties as required

COMPETENCY PROFILE

Knowledge of Hotel protocols; uses a friendly, professional telephone manner and possess excellent communication skills; Knows how to respond to any reservation request; completes reservations and other duties in an efficient and accurate manner
Must possess excellent organizational skills, time management, with an ability to multitask & meet deadlines in a high-pressure work environment
Requires long periods of sitting in front of a computer; must have demonstrated the ability to work with minimal supervision
Maintains the highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; contributes an energetic and positive attitude to the hotel atmosphere

SELECTION CRITERIA

Qualifications and Technical Experience

Two years of previous experience in Front Office/Reservations or a similar environment preferred.
Post-Secondary education in Hospitality Management and/or Tourism & Marketing program preferred.
Demonstrated experience in selling and the ability to upsell is required.
Attention to Detail is essential, and long periods of concentration are required.
Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Suite, proficiency with e-mail, Internet and database applications required. Experience using hotel programs - Opera is an asset.
Ability to multi task in a fast paced environment including answering phone calls, and replying to e-mails, while executing everyday tasks required.
Experience with high-volume telephone calls is an asset.
Proven written and verbal communication skills with demonstrated experience in producing professional documents and communications; Additional language an asset.
Status: Full-time hourly (unrestricted availability required)
Schedule: Flexibility Required: Rotating Shifts and Weekends Required (Assignment of hours will be subject to business demand, and may be increased or reduced due to seasonal fluctuations)

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Refine Your Search

associate agent jobs in vancouver, bc

Reservations Agent

At Your Service Agent

Guest Services Agent

Operations Agent and Associate

Front Office Agent

Service Express Agent - Phone Operator

Licensed Insurance Associate

Associate, Securities Services

Associate Mortgage Underwriter

Field Sales Agent - North Vancouver $250 Signing Bonus! Ask for Details

Field Sales Agent - Port Coquitlam $250 Signing Bonus! Ask for Details

Field Sales Agent - South Surrey $250 Signing Bonus! Ask for Details

Field Sales Agent - Delta $250 Signing Bonus! Ask for Details

Assistant Front Office Manager

Spa Reception Agent (Part Time)

Cleaning Facility - Production Associate

Associate - Securities Operations/Transfer Agent/Office Administrator

Wine Store Associate

Sanitization Associate

Loss Prevention Store Security Agent

Training and Engagement Supervisor

Sales Associate

Associate Principal, AI & CX Solutions Strategist

Pacific Club Lounge Attendant

Associate Director, Strategy - Events and Experiences

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