Reports to: Director of Retail
Location: West 6th Showroom or Glen Drive Showroom, Vancouver (Full-Time, In-Person)
OVERVIEW:
Sundays was founded in Vancouver in 2019 by four friends with deep roots in furniture and retail. We design West Coast modern pieces: warm, functional, built to last. We sell direct to customers across the US and Canada, online and through showrooms in New York, Pasadena, Vancouver, Toronto, and Calgary. Our sister brand Hetta takes a more refined, traditional approach, while upholding the same commitment to quality.
As we continue to grow, we're launching a premium Interior Design Consultation Program across Sundays, HETTA, and Moe's Home. This complimentary service will provide personalized design support for both showroom and online customers, creating a seamless omnichannel experience while showcasing the best of all three brands.
Reporting to the Director of Retail, the Interior Design Specialist will lead the development, rollout, and ongoing success of the Design Consultation Program. This role combines customer consultations with program leadership, partnering closely with Showroom Managers, Design Consultants, Retail Brand Ambassadors, Marketing, Trade, E-commerce, Customer Care, and Leadership to establish consultation standards, training, tools, and processes that elevate the customer experience across our retail network.
Key Responsibilities
Design Consultation Program
- Lead and oversee the Design Consultation Program across all Sundays, HETTA, and Moe's Home retail showrooms and online channels.
- Develop and continuously improve consultation standards, customer journeys, SOPs, workflows, templates, and scalable processes.
- Monitor program performance through customer feedback and business insights, driving continuous improvement.
Customer Experience
- Deliver personalized design consultations for showroom and online customers, supporting projects from single-room updates to full-home furnishing solutions.
- Conduct consultations in person and virtually.
- Create professional design presentations including mood boards, space plans, furniture layouts, floor plans, styling recommendations, product selections, and 3D visualizations where appropriate.
- Guide customers through the entire design journey, from discovery to purchase, delivering an exceptional customer experience.
Retail Leadership & Training
- Roll out the Design Consultation Program across all retail locations and support/own Design Consultant roll out for all Brand Ambassadors.
- Train, coach, and support Retail Brand Ambassadors (Design Consultants) while partnering with Showroom Managers to ensure consistent execution and adoption.
- Develop training resources covering customer discovery, space planning, furniture layouts, colour and material coordination, styling, mood boards, and design storytelling.
- Establish referral pathways between Design Consultants, and the Interior Design Specialist based on project scope.
- Provide ongoing coaching to embed Design Consultations into the retail experience.
Operations & Collaboration
- Manage the design tools, software, and resources that support the consultation program.
- Build and maintain consultation templates, presentations, mood boards, floor plans, product resources, and design libraries using product imagery, Cylindo assets, CAD drawings, and other brand resources.
- Continuously improve operational workflows and documentation.
- Collaborate with Showroom Managers, Design Consultants, Marketing, Trade, Product Development, E-commerce, Customer Care, and Leadership to deliver a seamless omnichannel consultation experience.
- Support marketing initiatives that promote Design Consultations across retail, websites, email, and social media.
- Partner with Customer Care and E-commerce teams to ensure online customers can easily access and book consultations.
- Share customer insights to help improve products, services, and the overall customer experience.
Required Qualifications
- 5+ years of experience in Interior Design, Residential Design, Design Consulting, or a related field.
- Expertise in residential interiors, furniture, space planning, and styling.
- Experience leading customer consultations and developing new programs, processes, or customer experiences.
- Proficiency with SketchUp, Homestyler, Adobe Creative Suite, Canva, or similar design software.
- Excellent communication, presentation, relationship-building, project management, and organizational skills.
- Ability to manage multiple projects simultaneously.
- Collaborative, entrepreneurial, and passionate about creating exceptional customer experiences.
Preferred Qualifications
- Experience within premium furniture, home furnishings, or luxury retail.
- Experience launching or growing a design consultation service.
- Experience coaching or training retail teams.
- Knowledge of 2D and 3D visualization software.
- Passion for timeless, modern interiors and thoughtful design.
WHAT WE OFFER
- Competitive salary plus bonus.
- Comprehensive benefits plan (health, dental, and vision) with enhanced mental health coverage.
- Three weeks of vacation in your first year.
- Generous product discounts for yourself, friends, and family.
- Professional development opportunities.
- A collaborative, design-driven team environment.
- The salary range for this role is currently budgeted at $70,000 - $80,000 annually.
The ideal candidate will have one weekend day per week of availability.
Please submit a resume and portfolio with your application. We appreciate hearing from all candidates; however, only those selected for an interview will be contacted.
Sundays is proud to be an equal opportunity employer committed to fostering an inclusive workplace where everyone feels welcome, respected, and empowered to do their best work.
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Casual dress
- Extended health care
- On-site gym
- Paid time off
- Store discount
Work Location: In person
