Customer Service and Sales Support Coordinator
Lower Mainland, BC | On-site
Why This Opportunity Stands Out
This isn’t a typical customer service role.
This is a high-impact, cross-functional position where you’ll sit at the center of sales, operations, and logistics owning the full customer journey in a fast-growing, globally connected business in the mining and equipment space.
If you’re currently in inside sales, sales support, or operations coordination and want more ownership, visibility, and growth this is a natural next step.
Our client is a rapidly expanding, entrepreneurial organization operating within the mining and exploration equipment sector, supporting customers across North America and globally.
They’re known for:
- High-quality equipment and service delivery
- Strong leadership and collaborative culture
- Investing in systems, people, and scalable processes
As they continue to grow, they’re building a team of hands-on, solutions-driven professionals who want to grow with the business.
The Role: What You’ll Own
You’ll act as a key connector across customers, sales, and operations, ensuring orders move seamlessly from inquiry- quote -delivery - follow-up.
This is ideal for someone who thrives in fast-paced, high-volume, industrial environments and enjoys owning outcomes.
Key Responsibilities
Customer & Sales Support
- Manage a high-volume shared inbox and customer communication channels (email + phone)
- Prepare and manage quotes for equipment, parts, and services
- Support the full order lifecycle from initial inquiry through to delivery and post-sale follow-up
- Partner closely with sales to ensure accurate pricing, timelines, and execution
- Build long-term relationships through responsive, solutions-focused service
- Handle escalations, returns, and issue resolution with a customer-first mindset
Operations & Logistics Coordination
- Coordinate inbound and outbound freight and shipment logistics
- Obtain shipping quotes, book carriers, and track deliveries
- Prepare orders for dispatch and ensure documentation accuracy
- Liaise with warehouse teams to support efficient fulfillment
- Maintain visibility across order status and proactively communicate updates
Systems, Process & Administration
- Maintain accurate records across CRM (HubSpot) and ERP systems
- Support accounts receivable (payments, follow-ups, credit processes)
- Identify inefficiencies and contribute to process improvements and workflow optimization
- Act as a key internal liaison between sales, operations, and customers
- Take initiative on new challenges including product sourcing and problem-solving
What You Bring
Experience & Background
- 4–8+ years in:
- Sales support / inside sales
- Customer service in a B2B industrial environment
- Operations, logistics, or order coordination
- Experience managing quotes, orders, and customer accounts end-to-end
- Background in one of the following industries is highly valued:
- Heavy equipment
- Mining / oil & gas services
- Construction
- Industrial distribution
- Manufacturing
Technical & Functional Strengths
- Familiarity with CRM / ERP systems (HubSpot, SAP, Dynamics, Oracle, etc.)
- Strong understanding of order processing, logistics, and fulfillment workflows
- High attention to detail with strong data accuracy
Attributes That Will Set You Apart
- You take ownership and follow through start to finish
- You’re comfortable juggling multiple priorities in a fast-paced environment
- You’re proactive and solutions-oriented you don’t wait to be told
- You enjoy being the go-to person that connects teams and solves problems
- You’re motivated by growth and stepping into more responsibility over time
Growth Opportunity
This role is designed for someone who wants to grow into:
- Senior Operations / Customer Experience leadership
- Sales Operations or Commercial Support roles
- Process improvement / systems-focused positions
You’ll gain exposure across sales, logistics, finance, and operations, making this a strong platform for long-term advancement.
Compensation & Benefits
- Salary: $70,000 – $85,000 (flexible for the right experience)
- Comprehensive health, dental, and vision coverage
- Profit-sharing opportunities
- Paid vacation
- On-site parking
- Stable, growing business with long-term career potential
Who This Role Is Perfect For
This role is ideal if you are currently a:
- Sales Support Coordinator
- Inside Sales Representative (industrial)
- Customer Service Rep in distribution or equipment
- Logistics or Operations Coordinator
- Service Coordinator (equipment / field service)
…and you’re looking for more ownership, variety, and career growth.
Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.
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