Vernon, Bc Appointment coordinator Jobs – 7 Openings This Week

Service Appointment Coordinator
Kelowna Toyota —Kelowna, BC
- $18–$22 an hour
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Dental care
- Vision care
Quick apply
Appointment Coordinator and Warranty Clerk
Valley Mitsubishi —Kelowna, BC
- $20–$25 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Dental care
Quick apply
Administrative Coordinator - Temporary
The Salvation Army —Vernon, BC
- $23.10–$34.65 an hour
- Full-time
- Microsoft Powerpoint
- CPR Certification
- Administrative experience
3d
P/T Patient Hospitality Coordinator
Care Dental —Kelowna, BC
- $21–$23 an hour
- Part-time
- Front desk
- Guest services
- Dental care
- Paid time off
Quick apply
5d
Executive Assistant & Retail Coordinator
Fortune Creek —Kelowna, BC
- $26–$29 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Merchandising
Quick apply
3d
Treatment Coordinator - Landmark Dental
Dentalcorp Canada —Kelowna, BC
- $30–$36 an hour
- Full-time
- Customer service
- Dental care
- Employee assistance program
Quick apply
Sales Coordinator / Administrator
Fraserway RV —Kelowna, BC
- $20–$25 an hour
- CRM software
- Inventory management
- Microsoft Office
- Dental care
Quick apply

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Service Appointment Coordinator

Kelowna Toyota
Kelowna, BC

Quick apply

Job details

Full-time

Benefits

Dental care
Vision care

Skills

Pricing
Dealer management system (DMS) software
Auto estimating
Sales
Customer service
Customer appointment booking
Complaint handling
High school diploma or GED
Cashiering
Schedule management
Analysis skills
Client services
Customer service orientation
Outbound calling
Guest services
Work order management
Guest issue resolution
Communication skills
Team coordination
Analytics

Full job description

Kelowna Toyota is seeking a Service Appointment Coordinator. A successful Candidate will be able to meet or exceed the following job duties and qualifications.

Qualifications:

Possession of a high school diploma.
Demonstrated proficiency through two years of experience in customer service.
Strong analytical, computer, organizational, and communication skills essential for the role.
Experience with Reynolds and or DealerMine (asset but not mandatory)

General Summary:

The position entails managing guest service requests and concerns, achieving predetermined service sales objectives, delivering basic automotive information accurately, and fulfilling designated administrative responsibilities. The Service Appointment Coordinator is tasked with contacting guests regarding their service appointments, handling incoming inquiries for service appointments or vehicle information, and ensuring the comprehensive satisfaction of guests by conducting final reviews of service repair orders (ROs) and invoices. Additionally, cashiering duties may be required.

Primary Duties:

Support the collaborative efforts of all team members.
Proactively seek opportunities to create exceptional guest experiences.
Maintain a professional appearance and adhere to grooming standards as prescribed by management, including wearing designated uniforms and nametags.
Adhere to prescribed work schedules and break times set by management.
Immediately report any situations or conditions that may compromise the safety, welfare, liability, or reputation of dealership staff, guests, or the dealership itself.
Perform any additional duties assigned by management.

Appointments / Communication / Service Sales Process:

Greet service guests promptly and courteously.
Accurately enter and verify guest and vehicle information
Schedule and review all service appointments
Coordinate appointments in line with the shop's workload, ensuring efficient accommodation of walk-in guests.
In the event an appointment request cannot be accommodated, offer suitable alternative dates and times.
Actively listen to guests' reasons for their service visit and address their primary concerns first.
Present and elucidate the dealership's maintenance menu to every guest.
Recommend maintenance services according to dealership schedules versus the vehicle's service history.
Inform guests about current service promotions.
Provide precise price quotes and repair time estimates for all recommended repairs and maintenance services.
Check for outstanding recalls and warranty coverage, advising guests accordingly.
Offer alternate transportation options or waiting facilities to guests as per their preference.
Handle minor guest concerns and complaints tactfully and promptly, escalating unresolved issues to higher management.
Answer incoming calls promptly and professionally, aiming for a response within three rings.
Respond to guest and internal emails promptly and professionally.
Initiate outbound contacts for service reminders, missed appointments, seasonal tire changes, and service promotions.
Confirm appointments with guests.
Coordinate with the parts department to ensure parts availability for scheduled maintenance or repairs.

Benefits:

Dental Care
Vision Care

Schedule:

Monday to Friday - occasional Saturdays

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Dental care
Vision care

Education:

Secondary School (preferred)

Work Location: In person

Quick apply

Refine Your Search

appointment coordinator jobs in vernon, bc

Service Appointment Coordinator

Appointment Coordinator and Warranty Clerk

Administrative Coordinator - Temporary

P/T Patient Hospitality Coordinator

Executive Assistant & Retail Coordinator

Treatment Coordinator - Landmark Dental

Sales Coordinator / Administrator

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