Our Fine Dining Servers create thoughtful, personalized experiences through polished service, strong menu knowledge and careful attention to detail. Successful candidates understand that excellent service is not simply about following steps—it is about reading each table, recognizing individual preferences and knowing when to engage, when to provide space and when a guest may need something before they ask.
Professionalism, personality and sound judgment are essential to this position.
Previous fine-dining experience and knowledge of elevated service techniques are valuable assets; however, we are willing to train the right candidate who brings a polished presence, strong work ethic and genuine desire to learn.
Staff accommodation may be available in shared double rooms at a rate of $125 bi-weekly for full-time Sparkling Hill Resort employees working 40 hours per week.
What You’ll Do
- Create Personalized Guest Experiences
- Welcome guests warmly and establish a comfortable, professional connection from the beginning of their experience.
- Read the pace, preferences and boundaries of each table, adapting your service style accordingly.
- Anticipate guest needs while remaining attentive without being intrusive.
- Build genuine relationships with guests and contribute to an atmosphere that feels refined, welcoming and unhurried.
- Conduct regular table checks and address concerns in the moment whenever possible.
- Resolve straightforward guest concerns calmly and professionally, involving a supervisor or manager when additional support is needed.
Deliver Polished, Knowledgeable Service
- Develop an in-depth understanding of menu items, ingredients, preparation methods, dietary considerations and beverage offerings.
- Describe food and beverages confidently and accurately, making thoughtful recommendations based on each guest’s preferences.
- Use suggestive selling naturally to enhance the experience rather than make it feel transactional.
- Record and enter orders accurately, clearly communicating allergies, dietary restrictions and special requests.
- Follow established elevated-service techniques, including proper table approach, water service, wine presentation and service, food delivery and clearing.
- Provide clear food descriptions when dishes are presented.
- Maintain an appropriate pace of service by coordinating order timing, table visits, course delivery and billing.
- Present the bill discreetly and only once the table has been appropriately cleared.
Take Ownership of Your Section
- Maintain a pristine, organized and fully prepared section throughout the entire shift.
- Ensure glassware and cutlery are polished and that napkins, place settings and table items are correctly positioned.
- Keep water refreshed, remove finished items promptly and ensure empty plates are never left unnecessarily in front of guests.
- Monitor the appearance, cleanliness and atmosphere of both your section and the restaurant as a whole.
- Participate in pre-shift meetings covering reservations, special occasions, daily features, menu changes and important service information.
- Complete opening, closing and side duties thoroughly and consistently.
Support the Entire Service Team
- Assist with running food, clearing and resetting tables, polishing and other service needs when required.
- Work closely with hosts, support team members, fellow servers, culinary colleagues and leaders to maintain a smooth operation.
- Recognize that exceptional guest service takes priority over individual sections or job titles.
- Support plated dinners, buffets, banquets and special functions as required.
- Follow all food safety, sanitation, responsible alcohol service and resort standards.
- Complete other duties as assigned or as required by the needs of the operation.
What You Bring
- A polished, professional and friendly presence.
- Immaculate personal presentation, grooming and hygiene.
- The ability to make guests feel comfortable while respecting their individual preferences and boundaries.
- Strong communication, observation and relationship-building skills.
- Excellent attention to detail and a natural eye for cleanliness and presentation.
- The ability to multitask, prioritize and remain composed during busy service periods.
- A positive attitude, dependable work ethic and willingness to accept coaching.
- Strong teamwork and a willingness to assist wherever needed.
- Experience describing menu items and making thoughtful recommendations is an asset.
- Previous restaurant or fine-dining experience is preferred; however, candidates with strong hospitality instincts and a genuine desire to develop are encouraged to apply.
- Knowledge of wine and elevated table-service techniques is a strong asset.
- Previous experience with SilverWare or another point-of-sale system is an asset.
- A valid Serving It Right certificate.
- Flexibility to work evenings, weekends and holidays, including additional hours when operationally required.
- Reliable transportation.
Grow With Us
At Sparkling Hill Resort, we believe that refined service techniques can be taught, but professionalism, care and genuine hospitality begin with the individual.
Whether you are an experienced server looking to further develop your craft or a hospitality professional ready to move into fine dining, this position offers the opportunity to strengthen your menu and wine knowledge, master elevated service techniques and grow within a renowned luxury resort.
If you take pride in the details, remain composed under pressure and understand how thoughtful service can shape an entire evening, we encourage you to apply.
Qualified applicants may submit a detailed resume to Mr. Serhii Zavorotnyi, Restaurant Manager. Only candidates selected for an interview will be contacted.
Job Types: Full-time, Part-time, Permanent
Pay: From $18.25 per hour
Benefits:
- Commuter benefits
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Vernon, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person
