ABOUT US:
Quester Tangent has had the privilege of being at the forefront of the train technology industry for over 30 years. Based on Canada’s beautiful Pacific Coast, our talented team takes pride in helping to make smarter and more connected trains through every stage of the lifecycle - from design to ongoing support. Our leading-edge solutions help enhance public transit systems across North America, making travel safer, more efficient, and comfortable for everyone.
When you join Quester Tangent you will be joining a closely-knit team that is passionate about the work we do and the positive impact it has on transit systems. Working on large, multi-year projects allows you to see the long-term difference you are making. If you would love to contribute to meaningful change in the world’s transit networks, Quester Tangent would love for you to join our team.
THE ROLE:
The Project Coordinator provides administrative support and coordination to ensure the effective delivery of projects across the organization. Working closely with Project Managers, Project Engineers and cross-functional teams, this role is responsible for tracking activities, maintaining documentation, coordinating deliverables, and supporting client communication.
This is a project delivery support role, focused on execution, organization, and follow-through. The Project Coordinator ensures that project activities are well-coordinated, information is accurate and up to date, and stakeholders are supported with timely and reliable information.
The role also serves as a primary intake point for customer support requests and supports day-to-day operational processes including invoicing, ERP coordination, and documentation management.
COMPENSATION:
The salary range for this role is $60,000 to $70,000 per year, though actual compensation may vary based on factors such as experience and qualifications.
KEY RESPONSIBILITIES:
Project Coordination
- Coordinates day-to-day project activities in support of Project Managers.
- Tracks project schedules, milestones, and deliverables to ensure alignment with timelines.
- Maintains and updates project tracking tools, logs, and status reports.
- Follows up with internal teams to ensure completion of assigned tasks.
- Supports risk and issue tracking by identifying delays or gaps and escalating as needed.
- Coordinates, attends (as required) and documents project meetings, including drafting agendas, documenting/tracking action items and coordinating follow-up discussions.
Customer Support & Communication
- Acts as the initial point of contact for incoming customer requests and inquiries.
- Logs, tracks, and routes requests to appropriate internal teams.
- Monitors request status and ensures follow-through to resolution.
- Supports Project Managers with client communications and routine correspondence.
- Ensures professional, timely, and consistent customer experience.
Documentation & Reporting
- Prepares, formats, and maintains project documentation, including: project plans and trackers; client correspondence; reports and deliverables; change documentation
- Ensures document accuracy, completeness, and version control.
- Supports the preparation of regular project status updates and reports.
Financial & Administrative Support
- Prepares and processes project invoices in coordination with Finance and Project Managers.
- Tracks invoicing status and supports follow-up on outstanding items.
- Processes client purchase orders and maintains accurate records.
- Assists with basic project financial tracking (e.g., invoice logs, cost tracking).
- Supports monthly reporting requirements.
ERP & Delivery Coordination
- Manages order entry and updates within the MRP system to support project delivery timelines.
- Issues and maintains Internal Change Orders (ICOs).
- Coordinates scheduling and tracking of deliverables, including; products, services, training, Contract Data Requirements Lists (CDRLs)
- Ensures alignment between project documentation, procurement, and delivery timelines.
Continuous Improvement & Team Support
- Provides general coordination and administrative support to the Project Delivery team.
- Assists in maintaining organized project files and records.
- Supports consistent use of project processes, templates, and tools.
- Contributes to continuous improvement of coordination practices and workflows.
QUALIFICATIONS, SKILLS AND ABILITIES:
- Post-secondary education (Diploma or Degree) in Business, Administration, or a related field.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Minimum 3-5 years of experience in a project coordination or senior administrative support/executive assistant role.
- Experience working in a team-based, cross-functional environment.
- Experience working with ERP/MRP systems is an asset.
- Strong organizational and time management skills.
- High attention to detail and accuracy.
- Ability to manage multiple tasks and follow through on commitments.
- Strong written and verbal communication skills.
- Customer service orientation with a professional approach.
- Ability to travel domestically and internationally on occasion (<5%) primarily within Canada and the United States.
- Valid passport and authorization (visa) required to travel to customer locations.
- Security clearance may be required, depending on project assignments and client requirements.
WHY JOIN QUESTER TANGENT?
- Expertise and Innovation: At Quester Tangent, your ideas shape our future. Our creative community tackles challenges together, celebrating each step forward.
- Impactful Work: As a passionate team, we're devoted to improving public transit and making a real difference in communities worldwide.
- Growth and Development: We invest in your development through mentorship and opportunities, helping you build expertise and advance your career.
- Work-Life Balance: We value your time outside of work and encourage you to disconnect and recharge after hours.
- Inclusive Culture: Your unique perspective makes us better. Here, differences are celebrated, and every voice shapes our success.
- Perks and Benefits: From quarterly "me days" to engaging company events, our strong compensation package supports your well-being.
Quester Tangent Corporation is an equal opportunity employer and encourages applicants from diverse backgrounds, including women, Indigenous peoples, persons with disabilities, and members of visible minorities. We are committed to providing accommodation throughout all stages of the recruitment process in accordance with the British Columbia Employment Standards Act (ESA). If you require accommodation during the hiring process, please inform the Human Resources representative. All information regarding accommodation requests will be handled with the utmost confidentiality.
Job Type: Full-time
Pay: $62,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Saanichton, BC V8M 1Z6: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Project coordination: 3 years (required)
Location:
- Saanichton, BC V8M 1Z6 (preferred)
Work Location: In person
