Job Description:
Utility Operations Coordinator
Competition Number: 26/157
Posting Scope: Internal / External
Posted Date: August 13, 2026
Closing Date: August 27, 2026, 4:30 PM PST
Department: Engineering & Public Works
Work schedule: Monday to Friday (40 hour work week) – Continuous (Full-Time)
Salary: $48.80 per hour, Pay Grade 13
Job Code: 764
Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 1
The City of Victoria is hiring a Utility Operations Coordinator to play a key role in maintaining and improving the infrastructure that delivers safe and reliable water, wastewater, and stormwater services to our community. In this technical and collaborative position, you'll help plan maintenance programs, analyze utility data, support asset management initiatives, and coordinate work that keeps essential services operating efficiently.
You'll work closely with operations staff, engineers, contractors, and the public to develop practical solutions, support long-term infrastructure planning, and contribute to the sustainable management of critical municipal assets.
If you're passionate about infrastructure, enjoy solving complex problems, and have experience in utility operations, asset management, or civil engineering technology, we encourage you to apply.
POSITION FUNCTION
Provide technical direction, input and support for the water distribution, sanitary and storm sewer collection systems through inspections, condition assessment, rehabilitation, and lifecycle analysis with an asset and maintenance management focus.
KEY DUTIES
Administer a maintenance management program to aid in the rehabilitation of water distribution, sanitary and storm sewer collection infrastructure; analyse utility records and SCADA information to aid in the planning and scheduling of the preventative maintenance program; perform data analysis, model updating, and infrastructure planning and costing as related to maintenance and lifecycle of the infrastructure.
Prepare, maintain, and manage databases related to asset data and assist in the development of long-term asset strategies for the ongoing maintenance and operations of utilities, rehabilitation and replacement requirements of water distribution, sanitary and stormwater collection systems.
Provide work direction to maintenance staff to ensure program schedules, performance and safety standards are met; Maintain and review schedules and work orders as related to the utility’s maintenance operations; provide employee training and input to employee appraisals.
Verify and maintain electronic records through creating and maintaining customer service records, inspection reports and work orders. Undertake field surveys, inspections and data collection assignments to maintain the benchmarking program in conjunction with the Canadian Infrastructure Benchmarking Initiative. Prepare asset and maintenance condition reports; prepare digital maps and drawings for operations staff to perform their functions.
Assists with developing, prioritizing, cost estimating and defining the scope of maintenance programs including administration of contracts and awarding tenders; provides support and input in determining necessary upgrades to water distribution, sanitary and storm sewer collection systems; liaise with Engineering in the development and support of GIS/Asset Management and utility planning; assists with enquiries, complaints and provides technical information and advice to staff, the public, contractors and other Municipalities and outside agencies as required; Assist with standard job procedure and emergency response procedure review and their development as required.
Performs related work as required.
INDEPENDENCE
Work is generated through annual programs and objectives or is assigned by the supervisor.
Work is reviewed through reports and meetings with the supervisor.
Issues such as unusual or complex problems, and budgetary items are discussed with supervisor with recommendations.
WORKING CONDITIONS
Physical Effort:
Sit with arms unsupported while keyboarding. (often)
Mental Effort:
Short periods of intense concentration while performing infrastructure analysis, preparing reports and recommendations. (often)
Deal with complaints and negative comments. (occasional)
Meet multiple deadlines. (often)
Visual/Auditory Effort:
Focus on a variety of source data and electronic programs for short periods while performing tasks and analyzing data. (often)
Work Environment:
Office.
Work in close proximity to moving traffic. (rare)
Work outside in all weather conditions. (frequently)
Work in confined spaces where preventative measures must be taken to avoid exposure to hazardous fumes. (rare)
Possible contact with raw sewage. (premium item)
KEY SKILLS AND ABILITIES
Organize and prioritize work.
Understand and apply the principles, methods and techniques of civil engineering planning (including modelling), design, infrastructure maintenance, and asset management relative to water distribution, sanitary and storm sewer collections systems.
Advanced knowledge and experience with current City digital tools and related specialty software.
Regularly perform data quality checks.
Create and present reports.
Read and interpret engineering drawings and specifications.
Maintain accurate records.
Deal effectively with the public and outside agencies.
Establish and maintain effective working relationships.
Change Management experience.
Work safely on job sites.
QUALIFICATIONS
Formal Education, Training and Occupational Certification:
Technical School Diploma in Civil Engineering Technology. (2 years)
Contract Administrator course (MMCD) (16 hours).
Eligible for membership with ASTTBC.
Experience with ArcGIS would be considered an asset.
Current and valid Class 5 BC Driver’s License.
Experience:
4 years of related experience including contract administration and asset/maintenance management or an equivalent combination of education and experience.
OTHER:
May be requested to substitute in a more senior position.
To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.
The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.
