Job Summary
Reporting to the Employment and Social Team Lead, the Income Assistance Administrator is responsible for ensuring the effective delivery of the income assistance program for Liard First Nation (LFN) members. The incumbent will be responsible for processing payments according to the established guidelines in effect to eligible LFN members.
Main Duties:
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Receives and responds to correspondence related to Income Assistance.
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Conducts personal interviews with clients to assess eligibility needs, verifies information of membership, informs applicants regarding appeals process, establishes allowance period and rate as per policy, explains clients' rights and obligations, establishes conditions of eligibility, ensures that documentation and verification is completed and accurate.
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Ensure income assistance programs and services follow legislation and organizational policy, processes, and procedures.
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Develop case plans, identifying cases that may require assistance from other Health and Social team members.
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Maintains accurate computerised records of income assistance payments for reporting.
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Prepares monthly, quarterly, and annual summaries as requested by the Health and Social Director.
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Assist in providing forecasting for budget needs annually.
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Maintain own security arrangement including lock-up of physical files and stro11g password protection and locking of their work computer.
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Assist members who may qualify for Employment Insurance in connecting with Employment and Training officer to complete the application forms.
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Other duties as required by the Health and Social Director.
Knowledge and Skills
Education: A high school diploma or equivalency obtained through coursework and/or experience.
Experience:
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Experience in office administration an asset.
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Experience maintaining confidentiality and following policy and procedures.
Knowledge & Skills:
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Demonstrated excellent interpersonal, relationship-building skills are required, as well as effective verbal and written communications.
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Ability to work effectively with First Nations, Provincial/Territorial and Federal governments to effectively support and advance First Nation interests.
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Ability to work pleasantly and effectively with a wide range of people of different ages and cultures, in potentially volatile and emotionally charged situations.
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Ability to work respectfully with others in a crosscultural environment.
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Knowledge of Liard First Nation history, culture, traditional territory, and demographics.
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Tact, intuition and diplomacy, strong work ethics and good judgment and ability to work well in a team environment.
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Working knowledge of computer software such as MS Office (Word/Excel/PowerPoint) and Tribal.
Decision Making
This position is responsible to the Health and Social Director and to Liard First Nation Members. The incumbent works independently and takes initiative within established policies, procedures, objectives, and priorities.
The incumbent is responsible for being an active participant to accomplish the implementation of a Health and Social department strategy, programs, goals, and activities.
Impact/ Accountability
This position is accountable for compliance with legislation, meeting department goals and work plans, and enforcing standard operational policies and procedures. Proper administration of the social programs within Liard First Nation is critical to the empowerment of Liard First Nation members.
Working Conditions
This position is required to travel in and out of territory and respond to critical incidents outside of work hours. Some overtime and weekend work may be required. The position mediates, de-escalates, resolves, intervenes, and provides solutions through face-to-face contact and meetings. This position works with a high number of clients experiencing critical incidents and who are under extreme emotional stress.
Conditions of Employment
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Completed Criminal Record Check
To apply to this position please submit a cover letter outlining your relevant experience and your resume to at [email protected]
