Expanded Summary of Roles & Responsibilities
Front Desk & Visitor Experience
1. Greeting visitors and managing reception area
2. Issuing travel letters for visitors
3. Managing office notices and front-facing communication
Office Operations & Daily Readiness
1. Office supplies and grocery management
2. Mail pickup and distribution
3. Open and lock-up procedures (enabling team flexibility to come/go)
4. Five (5) days per week in-office presence
Facilities, Maintenance & Cleanliness
1. Office maintenance and cleaning
2. Coordinating office maintenance needs (repairs, issues)
3. Managing and liaising with cleaning services (schedule, quality, access)
4. Watering plants
5. General office upkeep and standards
6. Office decorating (seasonal)
Meeting & Workspace Coordination
1. Boardroom scheduling
2. Ensuring meeting rooms are clean, organized, and ready
Travel & Event Coordination
1. Organizing flights and hotel bookings for Leadership Team and visitor
2. Event planning (setup, teardown, cleanup)
Core Competencies
General Competencies and Qualifications
Successful candidates in the Receptionist seat must demonstrate and obtain:
· Graduate of secondary school (High School Diploma).
· Must have 3+ years experience in a Receptionist role.
· Excellent customer service skills with a sense of urgency.
· Ability to multi-task, handle competing priorities with a calm, controlled demeanor.
· Collaboration skills for establishing positive working relationships.
· Communicate effectively in English, both verbally and written.
· French Language knowledge is an asset.
Technology Competencies
Successful candidates in the Receptionist seat must demonstrate and obtain:
· Intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint, Teams, OneDrive, SharePoint, etc.).
· Adept at utilizing smart phone technologies; text, photo sharing, messenger groups etc.
Behavioural Competencies
These are a combination of skills, attributes, and behaviours, which are directly related to the successful performance on the job.
· Maintain a high degree of integrity and ethical behaviour in all business activities and decisions.
· Set personal standards of conduct that meet or exceed company or legal requirements.
· Keeps confidences, admits mistakes, and does not misrepresent themselves for personal gain.
· Models and reinforces ethical behaviour in self and others.
· Maintains Koppert standard of work as deemed fit by Manager.
· Protects and demonstrates company vision of excellence.
· Follows accountability chart as prescribed by Manager.
· Dedicated to meeting the expectations and requirements of internal and external customers.
· Establishes and maintains effective relationships with customers and gains their trust and respect while proactively addressing customer needs.
· Follows through on identified problems until resolution.
· Establish and maintain harmonious professional relations by demonstrating respect for and sensitivity to others.
· Facilitate effective brainstorming while bringing good, creative ideas out of others.
· Develop and maintain effective working relationships with team members, internal partners, customers, and others using strong interpersonal skills. Obtain cooperation of others, seek and encourage win-win alternatives.
Company Values
We partner with Nature
We have a deep respect for nature. Nature was here first and will always find a way. We use nature as a tool against itself to provide ethical, health-conscious ways to produce, maintain, and promote growth.
We Work for Growers:
Our growers are key figures within our business. We feel a strong responsibility to share our expertise to serve them, and in doing so, our communities in the best way possible. Without our growers, there is no Koppert.
We Keep Improving:
Just as the world we live in is constantly changing and innovating, so to does our company. We believe that constant innovation is the only way to keep a growing company that employees, our growers, and our world can benefit from. Without innovation, we cannot hope to continue.
We Build Global Networks:
Collaboration is in our DNA. We cannot do this on our own. We know that in order to get closer to realizing our mission and vision, we need to work together. That’s why, in partnership with 100 countries around the world, Koppert’s name can continue to grow, globally.
We are Family:
We care, respect, and value each other. We are welcoming and open. Within Koppert, we are united through values and a strong belief in biological solutions and sustainable growing practices. We understand that tough times may come, but through a familial bond and care for nature, we believe that anything can be overcome. We have your back!
Work Environment
What you can expect
· This position involves working in an office environment. Your work will involve a formal office space.
· Ability to work flexible hours as needed.
· This position offers a competitive salary and compensation package as defined below.
· The compensation packages includes:
o Full benefits package, including prescription, vision, dental, and other health services.
o Proportionate company matching RRSP (Registered Retirement Savings Plan)
Pay: $45,000.00-$48,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Experience:
- Receptionist: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
