Job Title: Web/E-Comm Sales & Service Representative
Location: Kelowna, BC, Edmonton, AB or Saskatoon, SK
Employment Type: Full-time
Position Summary
We are seeking a reliable and motivated Web/E-Comm Sales & Service Representative to join our growing team at our BC Fasteners Kelowna location. Reporting to the E-Commerce Manager, the Web/E-Comm Sales & Service Representative is responsible for assisting customers via phone, email, live chat, and other online support platforms. They help resolve customer inquiries, provide product information, process requests, and ensure customers receive prompt and professional service. The position works closely with internal teams to ensure timely order fulfillment and a seamless customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and other online communication channels.
- Assist with ecommerce-related customer inquiries (orders, product info, website issues).
- Troubleshoot and resolve customer concerns in a timely and professional manner.
- Work with internal teams to ensure a seamless order fulfillment process.
- Stay up to date on company products, promotions, and policies.
- Identify opportunities to improve customer satisfaction and internal processes.
Additional Responsibilities
- Assist with maintaining product information on company websites and online marketplaces.
- Participate in marketing, promotional, and e-commerce projects as required.
- Perform other duties as assigned in support of the company's online sales and marketing efforts.
Qualifications
- Customer-focused mindset with a commitment to providing exceptional service.
- Strong written and verbal communication skills.
- Experience with e-commerce platforms is an asset.
- Basic understanding of website functionality, plugins, and integrations.
- Ability to manage multiple tasks and prioritize effectively.
- Comfortable working independently in a fast-paced environment.
Company Overview
The Fastener Group (TFG) is a leading industrial distribution organization specializing in fasteners, tools, and industrial supplies, serving construction, manufacturing, and industrial customers across Western Canada. TFG operates a multi‑branch distribution model supported by centralized procurement, strong supplier partnerships, and disciplined inventory management.
We thank all candidates for their interest, however only candidates selected for an interview will be contacted.
Pay: $45,000.00-$48,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program
Work Location: In person
