Service Advisor (Experienced Required)
Location: Rocky Mountain House, AB
Position Type: Full-Time
Position Overview
Rocky Mountain Dodge located in Rocky Mountain House is seeking an experienced Service Advisor to join our team. This role is critical in delivering a compliant, transparent, and customer-focused service experience.
The Service Advisor acts as the primary liaison between customers and the service department, ensuring all maintenance and repair services are communicated clearly, documented accurately, and completed in accordance with AMVIC regulations, dealership policies, and manufacturer standards.
This position requires prior experience as a Service Advisor in an automotive dealership.
Key Responsibilities
Customer Experience & Relationship Management
- Greet customers promptly and professionally in person and over the phone
- Build and maintain long-term customer relationships
- Accurately document customer concerns and service requests
- Provide clear, honest, and transparent communication at all stages
- Resolve customer concerns in a professional and compliant manner
Service Coordination & Compliance
- Schedule service appointments based on shop capacity and priority
- Identify vehicle service needs using customer input and service history
- Provide accurate estimates and obtain proper customer authorization prior to work being performed
- Clearly explain repairs, maintenance, and associated costs
- Ensure all recommendations align with manufacturer guidelines and safety standards
- Maintain full compliance with AMVIC, Alberta consumer protection legislation, and dealership policies
Repair Order Accuracy & Documentation
- Open and maintain accurate, detailed repair orders
- Ensure all work performed is properly authorized and documented
- Review invoices with customers to ensure full understanding of charges
- Maintain proper records to support audit, compliance, and dispute resolution
- Ensure timelines, pricing, and services are clearly communicated and recorded
Operational Excellence
- Monitor progress of service work and keep customers updated
- Ensure vehicles are returned clean and all requested work is completed
- Maintain organized workspaces and accurate service documentation
- Ensure proper vehicle handling, key control, and lot organization
Brand Standards & Business Development
- Uphold dealership values and deliver a consistent, high-quality experience
- Promote manufacturer and dealership service programs ethically and transparently
- Contribute to achieving service department targets and customer retention goals
- Stay current on product knowledge, services, and industry standards
AMVIC & Compliance Expectations
- Adhere to all AMVIC regulations and Alberta consumer protection laws
- Ensure full disclosure of pricing, services, and repair recommendations
- Obtain informed customer consent before proceeding with any work
- Avoid any misleading, unclear, or incomplete representations to customers
- Maintain professionalism, integrity, and ethical conduct at all times
- Support dealership compliance standards and audit readiness
Qualifications & Skills
- Minimum 1–2+ years experience as a Service Advisor (REQUIRED)
- Dealership experience necessary
- Strong understanding of automotive service and repair processes
- Excellent customer service and communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple customers and tasks in a fast-paced environment
- Problem-solving and conflict resolution abilities
- Strong computer skills; more than basic computer knowledge is required.
- Ability to learn new software quickly.
- Comfortable using multiple computer programs simultaneously.
- Accurate data entry and electronic documentation skills
- Valid driver’s license; ability to operate manual and automatic vehicles
- Must be available for evenings and weekends as required
What We Offer
- Competitive compensation (experience-based)
- Performance incentives
- Bonus incentive programs
Important Note
Only candidates with previous Service Advisor experience will be considered.
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
Ability to commute/relocate:
- Alberta: reliably commute or plan to relocate before starting work (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
