Williams Lake, Bc Guest service agent Jobs – 2 Openings This Week

Night Auditor/Front Desk Agent
Super 8 Williams Lake —Williams Lake, BC
- $18.25–$20.00 an hour
- Full-time
- Hotel
- Cashiering
- Front desk
- Flexible schedule
Quick apply
Front desk/Night Auditor - Relocate to Port Hardy, B.C.
Kwa'lilas Hotel —British Columbia
- $20–$23 an hour
- Temporary
- Microsoft Word
- Serving
- Microsoft Outlook
- Wellness program
- Relocation assistance
Quick apply
5d

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Night Auditor/Front Desk Agent

Super 8 Williams Lake
Williams Lake, BC

Quick apply

Job details

Permanent | Full-time

Benefits

Flexible schedule
On-site parking

Skills

Computer operation
End-of-shift balancing
Hotel and accommodations experience
Night audit
Overseeing cash custody and balancing
Complaint handling
Cashiering
Client services
Customer service orientation
Front desk
Cleaning
Computer skills
Guest services
Bookkeeping
Guest issue resolution
Communication skills
Client interaction
Account reconciliation

Full job description

Job Summary

Responsible for providing professional guest service during the overnight shift while managing front-desk operations, completing the nightly audit, maintaining accurate financial records, and ensuring the safety and security of hotel guests and property.

Key Job Duties

Welcome guests, check guests in and out, and provide friendly and professional customer service.
Answer telephone calls, respond to guest questions, and provide information about hotel services and local attractions.
Process reservations, cancellations, room changes, payments, and refunds accurately.
Verify guest identification and payment information while following hotel policies.
Complete the overnight night audit, including balancing daily room revenue, payments, taxes, and other hotel transactions.
Review and reconcile front-desk transactions and correct discrepancies when necessary.
Prepare and distribute daily reports for management.
Process credit card, cash, and other payment transactions and maintain accurate records.
Monitor arrivals, departures, occupied rooms, and room availability.
Handle guest complaints and concerns professionally and attempt to resolve issues promptly.
Maintain a clean, organized, and welcoming front-desk area.
Conduct regular property checks during the overnight shift and report maintenance or safety concerns.
Protect guest privacy and maintain confidentiality of guest and hotel information.
Follow all hotel policies, procedures, and standards for customer service and safety.

Skills & Qualifications

Strong customer-service and communication skills.
Ability to work independently with minimal supervision.
Basic computer and cash-handling skills.
Strong attention to detail and accuracy with numbers and financial transactions.
Ability to remain calm and professional when dealing with difficult situations.
Reliable and punctual, with the ability to work overnight shifts.
Ability to multitask and prioritize responsibilities.
Previous hotel or front-desk experience is an asset.
Experience with hotel reservation systems is an asset.

Typical Night Shift Responsibilities

The Night Auditor is generally responsible for keeping the front desk operational throughout the night, assisting late-arriving and early-departing guests, monitoring the property, completing the daily financial audit, preparing reports, and ensuring that the hotel is ready for the morning shift.

Join us in creating memorable guest experiences while enjoying a vibrant work environment that values your skills and dedication!

Pay: $18.25-$20.00 per hour

Benefits:

Flexible schedule
On-site parking

Work Location: In person

Quick apply

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guest service agent jobs in williams lake, bc

Night Auditor/Front Desk Agent

Front desk/Night Auditor - Relocate to Port Hardy, B.C.

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