Cargojet canada careers Jobs

YYT - Customer Service Representative - FT
Cargojet Airways Ltd. —St. John's, NL
- Weekends as needed
- CRM software
- Microsoft Office
- Databases
Quick apply
Ground Handler (Full time / Part time)
Cargojet Airways Ltd. —Edmonton, AB
- Weekends as needed
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
YQM - Ground Handler - PT
Cargojet Airways Ltd. —Moncton, NB
- Weekends as needed
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
8d
YYT - Ground Handler - RPT
Cargojet Airways Ltd. —St. John's, NL
- Part-time
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
YYT - Ground Handler - FT
Cargojet Airways Ltd. —St. John's, NL
- Weekends as needed
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
YYT - Ground Handler - PT
Cargojet Airways Ltd. —St. John's, NL
- Part-time
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
Logistic Specialist
Cargojet Airways Ltd. —Hamilton, ON
- Microsoft Outlook
- Analysis skills
- Contracts
Quick apply
Crew Planner
Cargojet Airways Ltd. —Hamilton, ON
Quick apply
Ground Handler - Full time / Part time - Warehouse/Ramp
Cargojet Airways Ltd. —Vancouver, BC
- $22.25 an hour
- Weekends as needed
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
Ground Handler (Full-Time / Part-Time) E-Commerce
Cargojet Airways Ltd. —Vancouver, BC
- Weekends as needed
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
YHZ - Ground Handler - PT
Cargojet Airways Ltd. —Halifax, NS
- Part-time
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
3d
Operator (YYT - PT)
Cargojet Airways Ltd. —St. John's, NL
- Part-time
- Heavy lifting
- High school diploma or GED
- Driving
Quick apply
Supervisor, Inventory Control
Cargojet Airways Ltd. —Hamilton, ON
- Microsoft Word
- High school diploma or GED
- Supervising experience
Quick apply
6d
YMX - Ground Handler - FT/RPT/PT
Cargojet Airways Ltd. —Mirabel, QC
- Weekends as needed
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
Operator - Full Time / Part Time - Ramp
Cargojet Airways Ltd. —Vancouver, BC
- Weekends as needed
- Heavy lifting
- Writing skills
- High school diploma or GED
Quick apply
Flight Dispatcher
Cargojet Airways Ltd. —Hamilton, ON
- Overtime
- Analysis skills
- Communication skills
- Time management
Quick apply
YHZ - Ground Handler - FT/RPT/PT
Cargojet Airways Ltd. —Halifax, NS
- Weekends as needed
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
Manager, Training, Compliance & Ground Handling
Cargojet Airways Ltd. —Hamilton, ON
- Engineering
- Microsoft Office
- Supervising experience
Quick apply
1d
First Officer
Cargojet Airways Ltd. —Hamilton, ON
- $80,408 a year
- English
Quick apply
Material Coordinator
Cargojet Airways Ltd. —Hamilton, ON
- Microsoft Word
- Microsoft Outlook
- Inventory management
Quick apply
YMX - Ground Handler - FT
Cargojet Airways Ltd. —Mirabel, QC
- Weekends as needed
- Heavy lifting
- High school diploma or GED
- No university degree
Quick apply
Inventory Auditor (Temporary Contract)
Cargojet Airways Ltd. —Hamilton, ON
- Contract
- Microsoft Outlook
- Heavy lifting
- High school diploma or GED
Quick apply
Repairs Coordinator
Cargojet Airways Ltd. —Hamilton, ON
- Databases
- Analysis skills
- Communication skills
Quick apply
Duty Manager, Maintenance Control Centre
Cargojet Airways Ltd. —Hamilton, ON
- Microsoft Word
- Team management
- Communication skills
Quick apply
14d
YYZ & YHM - Human Resources Business Partner - FT
Cargojet Airways Ltd. —Hamilton, ON
- Night shift
- Microsoft Powerpoint
- Microsoft Word
- Research
Quick apply
15h

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YYT - Customer Service Representative - FT

Cargojet Airways Ltd.
St. John's, NL

Quick apply

Job details

Permanent

Skills

CRM software
Customer communication
Customer relationship building
Client communication
Unloading
Post-secondary education
Logistics
Complaint handling
Microsoft Office
Databases
High school diploma or GED
Continuous improvement
Client services
Dangerous goods
Customer service orientation
Freight
Communication skills
Client interaction
Team coordination
Analytics

Full job description

Accelerate your career with the most awarded Air Cargo Airline in Canada!

Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

Primary Objective of the Position:

Under the general direction of the Manager, Operations, the Customer Service Representative is responsible for overseeing day-to-day customer service and cargo handling activities at the local station. This role serves as the primary point of contact for our airline customers and Cargo Management, manages service escalations, and coordinates with internal and external stakeholders to ensure cargo operations are handled efficiently, accurately, and in compliance with company and regulatory requirements.

The Customer Service Representative plays a key role in maintaining service quality, operational flow, and customer communication in a fast-paced cargo environment, while supporting compliance, performance monitoring, and continuous improvement initiatives at the station level.

Essential Position Functions

Serve as the primary point of contact for WestJet customers and Cargo Management at the local station.
Support and oversee daily cargo handling operations, ensuring efficient loading, unloading, and timely delivery of shipments.
Act as the escalation point for customer service issues, delays, discrepancies, or service disruptions, providing professional and empathetic resolution.
Communicate proactively with customers regarding flight delays, cancellations, or operational impacts.
Coordinate with clients, airline partners, carriers, warehouse teams, trucking providers, and accounting departments to ensure smooth logistics flow and accurate documentation.
Ensure all shipments comply with company procedures and applicable regulatory requirements, including IATA, Transport Canada, Dangerous Goods, customs, and other aviation and shipping standards.
Support specialized bookings such as Dangerous Goods and Live Animals by ensuring customers are informed of requirements and documentation is properly completed.
Oversee end-to-end shipment tracking and service recovery activities, coordinating with stations and internal teams to resolve delayed or lost freight.
Use basic analytics and KPIs to monitor service quality and operational performance (e.g., shipment status, exception trends, service delays), identify recurring bottlenecks, and support process improvements.
Conduct hands-on training for new team members on cargo handling procedures and support recurrent training to maintain safety standards and regulatory compliance.
Perform other related duties as assigned by the Supervisor.

Minimum Qualifications:

High School Diploma or equivalent; post-secondary education in logistics, aviation, or a related field is an asset.
1-3 years of experience in customer service or logistics, preferably within an aviation or cargo environment.
Trained and certified on WestJet operational procedures.
Strong verbal and written communication skills, with the ability to manage customer relationships and work effectively with carriers and service partners.
Proficiency in SMARTKARGO, Microsoft Office (especially Excel), CRM databases, and cargo or airwaybill systems such as iAGC.
Solid understanding of air cargo operations, shipping terms (Incoterms), tariff concepts, Dangerous Goods handling, and customs procedures.
Strong problem-solving skills, good judgment, and the ability to remain calm in a fast-paced, high-pressure environment.
Demonstrated ability to coordinate with multiple internal and external stakeholders.
Ability to work independently while supporting team operations.
Willingness to work shifts, including evenings, weekends, and public holidays, as required.

Quick apply

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