indigo books & music inc. Jobs

Customer Experience Representative
Indigo Books & Music —Toronto, ON
- $10,000–$20,000 a week
- Part-time
- Bilingual
- Sales
- English
Quick apply
9d
Customer Experience Representative 5:00AM OPERATIONS SHIFT
Indigo Books & Music —St. John's, NL
- Part-time
- Bilingual
- Sales
- English
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Customer Experience Representative - Sales
Indigo Books & Music —Oshawa, ON
- Part-time
- Bilingual
- Sales
- English
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Customer Experience Representative Operations
Indigo Books & Music —Tecumseh, ON
- $17.60–$22.00 an hour
- Part-time
- Bilingual
- Sales
- English
Quick apply
14d
Creative Production Designer - 10 Month Contract
Indigo Books & Music —Toronto, ON
- $60,000–$75,000 a year
- Full-time
- Construction
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Représentant de service à la clientèle / Customer Experience Representative
Indigo Books & Music —Montréal, QC
- $16.60 an hour
- Part-time
- Bilingual
- Sales
- English
- Flexible schedule
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Customer Experience Leader
Indigo Books & Music —Langley, BC
- Part-time
- Customer service
- Merchandising
- Agile
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Customer Experience Leader (Part-Time)
Indigo Books & Music —Whitehorse, YT
- $18.94–$23.70 an hour
- Part-time
- Customer service
- Merchandising
- Agile
Quick apply
Product Operations Leader
Indigo Books & Music —St. Catharines, ON
- $19–$26 an hour
- Weekends as needed
- Bilingual
- Sales
- Customer service
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3d
Customer Operations Manager
Indigo Books & Music —Nepean, ON
- $42,500–$69,000 a year
- Weekends as needed
- Bilingual
- Sales
- Inventory management
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5d
Customer Operations Leader
Indigo Books & Music —Toronto, ON
- $18.60–$23.25 an hour
- Weekends as needed
- Bilingual
- Sales
- Customer service
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Manager, Events
Indigo Books & Music —Toronto, ON
- $70,000–$84,000 a year
- Weekends as needed
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
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Customer Operations Leader - OMNI Experience
Indigo Books & Music —Saskatoon, SK
- Weekends as needed
- Bilingual
- Sales
- Customer service
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Total Rewards Coordinator (Benefits & Absence Management) - 6 Months Contract
Indigo Books & Music —Toronto, ON
- $60,000–$75,000 a year
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Product Operations Manager
Indigo Books & Music —Kingston, ON
- $42,500–$52,500 a year
- Weekends as needed
- Bilingual
- Sales
- English
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12d
General Manager - Small Format
Indigo Books & Music —Fort McMurray, AB
- $52,500–$68,500 a year
- Weekends as needed
- Bilingual
- Sales
- English
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Talent Specialist
Indigo Books & Music —Toronto, ON
- $60,000–$80,000 a year
- Full-time
- Human resources
- Recruiting
- Organizational skills
Quick apply
10d
Coordinator, Store Implementations & IT Support
Indigo Books & Music —Toronto, ON
- Full-time
- Bilingual
- Microsoft Office
- Analysis skills
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10d
Project Manager, Store Graphics (10 months Contract)
Indigo Books & Music —Toronto, ON
- $70,000–$80,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Product Operations Leader/ Responsable des activités liées aux produits
Indigo Books & Music —Pointe-Claire, QC
- Weekends as needed
- Bilingual
- Sales
- Customer service
- Flexible schedule
Quick apply
Gestionnaire des activities liées aux produits
Indigo Books & Music —Brossard, QC
- $45,000–$55,000 a year
- Full-time
- Bilingual
- English
- No university degree
- Flexible schedule
Quick apply
Director, Talent Development
Indigo Books & Music —Toronto, ON
- $125,000–$170,000 a year
- Full-time
- Bilingual
- Education
- Bachelor's
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2d
Director, Retail Experience & Communications
Indigo Books & Music —Toronto, ON
- $130,000–$170,000 a year
- Full-time
- Bilingual
- English
- Microsoft Office
Quick apply
Coordinator, Performance marketing – 12-month contract
Indigo Books & Music —Toronto, ON
- $45,000–$55,000 a year
- Full-time
- Bilingual
- English
- Microsoft Office
Quick apply
10d
General Manager (Contract)
Indigo Books & Music —Thunder Bay, ON
- $57,000–$71,500 a year
- Weekends as needed
- Bilingual
- Management
- Sales
Quick apply

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Customer Experience Representative

Indigo Books & Music
Toronto, ON

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Job details

Part-time
9 days ago

Skills

Bilingual
French
Sales
English

Full job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Candidate has the ability to attend an in-person interview between the hours of 6AM-8AM
Candidate has the ability to start work at 5AM
Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]

This posting is for a current opportunity within Indigo

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