regus Jobs

Community Associate
Regus —Laval, QC
- $19.61 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
Quick apply
Receptionist
International Workplace Group plc —Victoria, BC
- $20.58 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Designated paid holidays
- Dental care

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Community Associate

Regus
Laval, QC

Quick apply

Job details

Permanent | Full-time

Benefits

Extended health care
Wellness program
RRSP match
Dental care
Paid time off
Vision care
Life insurance
On-site parking

Skills

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
High school diploma or GED
Communication skills

Full job description

Job Summary
The Community Associate (CA) plays a key role in delivering on the customer service expectations for our clients, prospects, and vendors. In conjunction with the rest of the centre team, the CA ensures the customer experience is exceptional throughout the entire business centre. The CA becomes a critical player in delivering the exceptional service. "Exceptional" serves as the cornerstone of IWGs' philosophy of consistently delivering a superior customer experience. Ultimately, the actions and service provided by the CA, are the catalyst for providing customers with a reason to come to IWG and the reasons to stay with IWG.

Key Responsibilities

Be a friendly, professional first point of contact for clients and visitors
Support clients with daily office needs (mail, phones, packages, supplies, meeting rooms)
Assist clients in the centre (office move-ins, meeting rooms, basic tech, phones, furniture, admin tasks)
Maintain a clean, professional, and “show-ready” centre at all times
Ensure all daily service charges are accurately entered into the billing system
Act as a knowledgeable resource for services, products, and amenities
Deliver exceptional customer service by proactively exceeding client expectations
Identify opportunities to upsell and cross-sell IWG products and services
Represent a 5-star business centre through professional appearance and communication

Key Requirements

1+ year customer service experience
Strong organizational and multitasking skills
Flexible to work at different centres within the market
Proficient in Word, Excel, PowerPoint, and Outlook
Strong communication and customer service skills
Calm and adaptable in fast-paced or changing environments
Able to operate basic office equipment
High school diploma or equivalent
18+ years old and legally eligible to work in the country

APPLY NOW: https://careers.iwgplc.com/jobs/vacancy/community-associate-50992-laval/52010/description/

Job Types: Full-time, Permanent

Pay: $19.61 per hour

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Work Location: In person

Quick apply

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