Status: Permanent, Full Time
Salary Range: $120,000-$150,000 per annum
Job Posting Opening: June 17, 2026
Job Posting Closing: June 28, 2026
ServiceMaster Restore of Mississauga offering professional emergency property remediation and disaster recovery services, responding 24/7 to incidents such as water, fire, smoke, and mold damage. We work with homeowners and business owners to limit loss, handle insurance claims, and restore properties back to pre-loss condition with professional restoration and reconstruction services.
JOB SUMMARY
The Large Loss Project Manager is responsible for leading complex fire, water, and environmental restoration projects for insurance carriers, adjusters, and property management clients. This role focuses on delivering seamless, compliant, and cost-effective restoration solutions while maintaining strong relationships with insurers, brokers, and commercial property stakeholders. Projects typically include multi-unit residential, commercial, industrial, and high-value losses requiring detailed documentation, strict timeline adherence, and insurance-driven scope control.
KEY RESPONSIBILITIES:
Insurance-Focused Project Management
- Manage large loss claims from First Notice of Loss (FNOL) through project completion.
- Interpret insurance scopes, policies, and adjuster requirements to align execution.
- Prepare detailed estimates using Xactimate and justify scope with supporting documentation (photos, moisture logs, reports).
- Ensure all project activities meet insurer SLAs, KPIs, and audit requirements.
Property Management Client Coordination
- Act as primary liaison for property managers, asset managers, condo boards, and REITs.
- Coordinate tenant communication, minimize disruption, and ensure clear scheduling.
- Manage multi-unit and occupied environments with sensitivity to tenant needs.
- Maintain long-term relationships with property management firms for repeat business.
Stakeholder Communication
- Lead communication between insurance adjusters, auditors, engineers, consultants, and clients.
- Conduct job site meetings, walkthroughs, and progress updates with all stakeholders.
- Provide timely reporting on mitigation progress, reconstruction timelines, and cost changes.
- Manage escalations professionally, especially on high-visibility or high-risk claims.
Financial & Estimating Oversight
- Develop and manage budgets aligned with insurance approvals and client expectations.
- Negotiate with adjusters on scope discrepancies, supplements, and change orders.
- Ensure accurate billing, coding, and documentation for timely claim settlement.
- Monitor project profitability while maintaining compliance with insurer pricing structures.
Operational Leadership
- Oversee mitigation and reconstruction teams, subcontractors, and specialty trades.
- Allocate resources efficiently across large, multi-phase projects.
- Ensure adherence to IICRC standards, local regulations, and company SOPs.
- Provide leadership during catastrophe (CAT) events or surge situations.
Risk, Compliance & Documentation
- Maintain meticulous job files for audit readiness (photos, daily logs, drying reports).
- Ensure compliance with health & safety regulations, OHSA, and environmental standards.
- Identify potential risks (e.g., mold, asbestos, structural issues) and escalate appropriately.
- Protect the company from liability through proper documentation and approvals.
Quality Assurance & Client Satisfaction
- Perform regular quality checks and final walkthroughs.
- Ensure all work meets insurer, property manager, and regulatory standards.
- Drive high client satisfaction to secure preferred vendor status with insurers and PM firms.
QUALIFICATIONS:
- A minimum of 5 years in restoration, insurance claims, or construction project management.
- Extensive experience/seasoned in handling insurance-driven large-loss claims ($100K–$1M+).
- Proven history working with adjusters, TPAs, and property management companies.
- Post-secondary education in Construction Management, Engineering, or related field (preferred).
- IICRC certifications (WRT, ASD, FSRT) required/preferred
- Xactimate Level 2 or 3 proficiency highly preferred
- PMP designation (asset)
- Knowledge of Ontario OHSA / Canadian safety standards (if applicable)
Core Competencies
- Deep understanding of insurance claims lifecycle
- Advanced estimating and scoping expertise (Xactimate)
- Strong client relationship management (insurers & property managers)
- Negotiation and conflict resolution skills
- Financial control and margin management
- Ability to manage complex, multi-unit, occupied projects
- High attention to documentation and compliance
- Crisis management and decision-making under pressure
Working Conditions
- Hybrid: field, client sites, and office-based work
- Frequent site visits to commercial and multi-residential properties
- On-call availability for emergency losses and CAT events
- Travel within service region as required
What would make you successful (Key Performance Indicators)
- Cycle time from loss to completion
- Estimate approval rates and supplement success
- Customer satisfaction (insurers & property managers)
- Audit scores / compliance ratings
- Gross margin and project profitability
- Referral and repeat business from PM clients and insurers
Why Join Us
- Competitive salary + performance-based bonus (tied to KPIs and revenue)
- Vehicle/travel allowance (paid per km)
- Benefit package, including health, dental, LTD, life
- Ongoing training in estimating, compliance, and leadership
- Build a long-term career in an industry that remains essential, resilient, and growth-focused
We are a preferred vendor for leading insurance carriers and property management firms, offering a fast-paced, growth-oriented environment for professionals who thrive on managing complex, high-impact restoration projects.
How to Apply
Please submit your resume and cover letter quoting posting #SM-LL03-26 “[Your Name]” through Indeed by June 28, 2026.
Service Master Restore Mississauga is committed to diversity, equity, and inclusion. We encourage applications from all qualified candidates, including those with lived experiences related to the populations we serve.
We are committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing barriers to promote the rights of all persons and to build and create an inclusive and accessible working environment, in accordance with the provisions of the Ontario Human Rights Code (the “Code”) and the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). We fully support the intent of the AODA and its goal of achieving accessibility for Ontarians with disabilities with respect to Customer Service, Information and Communications and Employment.
Should you require accommodation at any stage during the recruitment process please contact [email protected].
The expected Timeframe for the recruitment process is anticipated to take up to 4 weeks.
The interview process is expected to include the following stages:
- Phone screen stages
- Interview stages
- Reference and background checks stages
- Offer stages for the successful candidate
We thank all candidates for applying, only those applicants moving forward in the recruitment process will be contacted.
Pay: $120,000.00-$150,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Work Location: Hybrid remote in Mississauga, ON L4X 2X9
