Who We Are
We, the We Wai Kai, embrace our language and culture to build a proud, healthy, safe, and self-sufficient community. We support and encourage each other to thrive through following the footsteps of our ancestral history, as stewards of our lands and waters, while balancing our role in modern day society.
Today, we are proud of our efficient government operations, ensuring a high quality of life for our members. To enhance this, we are also focused on existing and emerging economic development opportunities that will position us for continued growth and re-investment in our community. We pride ourselves on being a strong, self-sufficient Nation and look forward to what the future holds.
Position Overview
Reporting to the Campground Manager, The Guest Services Coordinator is responsible for the day-to-day guest services and front office operations for the We Wai Kai Campground and Cape Mudge RV Park. This role is the primary point of contact for guests and supports reservations, administrative functions, retail operations, and general campground coordination.
This position plays a key role in delivering positive guest experiences, maintaining organized office operations, and supporting overall campground efficiency. The role also includes janitorial duties and operational support at both the campground and RV park as required.
Responsibilities
Guest Services and Front Desk Operations
· Open and prepare the office daily, ensuring a clean, organized, and welcoming environment (counters, workspace, windows, deck, and exterior areas)
· Greet and assist guests in a professional and friendly manner
· Check guests in and out of the campground and RV park
· Respond to guest questions, concerns, and complaints, or direct to appropriate staff
· Provide information on campground amenities, policies, and local tourism opportunities
Reservations and Communication
· Manage campground reservations using the online booking system
· Responding to email inquiries including reservations, changes, and general questions
· Answer phone calls and monitor voicemail throughout the day
· Ensure all calls and messages are returned within the same business day
Office Administration
· Operate office equipment including POS system, computer systems, copier, and scanner
· Prepare and print invoices and submit to the accounting department
· Maintain organized records including reservations, agreements, and documentation
· Create temporary signage as needed (e.g., maintenance notices, closures)
· Track and maintain documents such as timesheets and rental agreements
Retail and Inventory Management
· Manage campground store operations including sales and customer service
· Maintain inventory levels, stock shelves, and organize displays
· Input inventory data and track stock levels
· Ensure drink coolers, ice freezers, and merchandise areas are clean and fully stocked
· Bag and restock ice as required
Rentals and Equipment Support
· Manage SUP and kayak rentals including:
o Explaining safety procedures and usage guidelines
o Preparing and cleaning equipment before and after use
o Assisting guests with equipment setup and life jackets
· Safely operate golf carts and light equipment when required
Janitorial and Facility Support
· Perform janitorial duties as required, including cleaning washrooms, office space, and common areas
· Restock cleaning supplies and toiletries as needed
· Maintain cleanliness of shared spaces and report maintenance concerns
· Support overall cleanliness standards across campground and RV park facilities
Financial and Cash Handling
· Process transactions through POS system
· Handle cash, receipts, and daily sales
· Complete end-of-day cash-out procedures, including balancing and resolving discrepancies
Operational Coordination
· Assist with coordinating campground appointments (e.g., maintenance, contractors, service providers)
· Support communication between guests, maintenance staff, and management
· Communicate regularly with the Maintenance & Grounds Supervisor to report any maintenance, repair, or facility-related needs
· Assist with general campground and RV park operations as required
· Provide support at the Cape Mudge RV Park as needed
Key Contacts
➢ Campground and RV park guests➢ Campground Manager
➢ Maintenance & Grounds Supervisor➢ Seasonal staff➢ Accounting department➢ Contractors and service providers
Preferred and Required Qualifications & Experience
(Some qualifications may be achieved on the job)
· Grade 12 graduation
· Experience in customer service, hospitality, or office administration
· Experience using reservation or POS systems is an asset
· Strong communication and interpersonal skills
· Basic computer skills including MS Office and email systems
· Strong organizational and time management skills
· Ability to multitask and work in a fast-paced environment
· Ability to work independently and as part of a team
· Clean criminal record relevant to the position
Physical Requirements and Working Conditions
· Standing and working at a front desk for extended periods
· Occasional lifting of supplies (e.g., merchandise, ice bags)
· Performing cleaning and janitorial tasks
· Exposure to both indoor and outdoor environments
· Evening and weekend working hours especially during peak season
This position is a full-time seasonal role from May to October.
Compensation:
- This position pays $20-$23/hour depending on experience and qualifications.
To apply, please send your cover letter and resume to [email protected].
We Wai Kai Campground is an equal opportunity employer and, in accordance with applicable legislation, reserves the right to give preference to qualified Indigenous applicants.
Job Types: Full-time, Seasonal
Pay: $20.00-$23.00 per hour
Work Location: In person
