Samsic is HIRING – Manager on Duty BTW
We are looking for a Manager on Duty BTW to support our United team at the Toronto Pearson station. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.
About Samsic Assistance Canada Inc.
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec. At Toronto Pearson, we are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of Canada’s largest airport.
Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.
"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde
Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.
This position will be based at the address below:
6301 Silver Dart Dr, Mississauga, ON L5P 1B2 | Toronto Pearson International Airport
For more information about our company, visit our websites at:
www.samsic.aero or www.samsic.com
Roles and Responsibilities:
- Report to work on a regular and timely basis and report directly to the Operations Manager.
- Duty Manager assists in communicating policies and procedures within their operation - at the request of Ramp Manager. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining efficient services. This position requires working in a fast-paced environment with time constraints to meet operational goals. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is strongly promoted.
- Duty Manager fulfills the objectives and works in conjunction with Ramp Manager to ensure all directives are followed.
- Actively participates in the Safety Management System (SMS) responsibilities.
- Verify training and education is provided.
- Identify, correct and actively seek out emerging hazards, know effective control measures for the hazards.
- Directly observe workers, verify that workers’ performance meets expectations for safety.
- Direct and instruct workers.
- Respond to worker questions and concerns.
- Ensure the health and safety of all workers.
- Provide/verify workers’ training before undertaking new tasks.
- Coordination and oversight of aircraft turnaround activities.
- Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements.
- Schedule and coordinate SA employees as required, ensuring all shifts are covered.
- Work with the Ramp Manager and Senior Management team to ensure staffing levels are complete, and be involved in the hiring process, including interviewing and delivering all training to GSA candidates
- Work with the Ramp Manager to ensure employee assessments are completed in a timely fashion.
- Delegate daily flight responsibilities among ramp team members and assign all team members.
- Follow and enforce all airline standard operating procedures.
- Ensure proper first aid procedures are administered to injured staff, and that correct reporting procedures are carried out.
- Ensure complete flight paperwork are submitted in a timely manner
- Delegate job duties as required and ensure completion.
- Participate in oversight of all the operations during hours when required.
- Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary.
- Cooperate fully with Inspectors to achieve quality inspection commitments.
- Perform other ground service duties as assigned.
Qualifications:
- Previous experience and training experience
- Demonstrated ability to lead by example by creating a positive learning and work environment
- Knowledge about the operation of Ground Service Equipment is required
- Must have a valid RAIC, AVOP and a provincial Driver’s license
- You should have a flexible work schedule and be able to work evenings, weekends, and holidays
- Demonstrated reliability and punctuality
- Strong organizational and multi-tasking skills are a must
- Effective verbal and written communication skills are necessary
- Carry out time-critical decisions
- Self starter, self-motivated, able to work within strict timelines in order to maintain on-time performance while ensure safety first and always
- Willingness to work outside in all weather conditions
- Basic computer literacy is preferred
- Eligible to work in Canada
- Must be able to obtain and maintain any applicable transportation security clearance
- Must successfully complete mandatory trainings
Conditions of Employment
Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Employment Equity
Samsic Assistance Canada is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.
Accessibility
Samsic Assistance Canada aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to [email protected]
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- supervisory: 2 years (preferred)
Licence/Certification:
- RAIC (Purple Pass) (required)
- AVOP (D/A) (required)
- Class G Licence (required)
Work Location: In person
