Toronto, On Service navigator Jobs – 78 Openings This Week

Patient Service Navigator (6-month contract)
Cleveland Clinic Canada —Toronto, ON
- $50,000–$55,000 a year
- Full-time
- Customer service
- Microsoft Office
- Business
Quick apply
4d
Business Development Representative
TP Canada —Toronto, ON
- From $51,000 a year
- Full-time
- CRM software
- Sales
- English
- Dental care
14d
Enterprise Business Development Representative
TP Canada —Toronto, ON
- $56,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Writing skills
- Dental care
11d
Social Worker (Family Health Team)
Carefirst Seniors & Community Services Association —Toronto, ON
- $53,000–$70,000 a year
- Full-time
- CPR Certification
- Master's degree
- First Aid Certification
- Dental care
Quick apply
Family Physician (Family Health Team)
Carefirst Seniors & Community Services Association —Toronto, ON
- $170 an hour
- Full-time
- Communication skills
- Time management
Quick apply
Nurse Practitioner (Family Health Team)
Carefirst Seniors & Community Services Association —Toronto, ON
- $100,000–$145,000 a year
- Full-time
- Nursing
- Management
- Bachelor's
- Dental care
Quick apply
Registered Nurse (Family Health Team)
Carefirst Seniors & Community Services Association —Toronto, ON
- $64,000–$77,000 a year
- Full-time
- CPR Certification
- Nursing
- Customer service
- Dental care
Quick apply
Registered Practical Nurse (Family Health Team)
Carefirst Seniors & Community Services Association —Toronto, ON
- $50,000–$63,000 a year
- Full-time
- CPR Certification
- Nursing
- Customer service
- Dental care
Quick apply
Occupational Therapist (Family Health Team)
Carefirst Seniors & Community Services Association —Toronto, ON
- $75,000–$85,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Dental care
Quick apply
Customer Service Representative – Indigenous Special Program
Workplace Safety and Insurance Appeals Tribunal —Toronto, ON
- $29.53–$34.75 an hour
- Bilingual
- English
- Analysis skills
9d
Mental Health Harm Reduction System Navigator
Our Place Peel —Mississauga, ON
- $58,000–$65,000 a year
- Weekends as needed
- CPR Certification
- Master's degree
- Bachelor's
- Wellness program
- Paid time off
Quick apply
Senior Business Consultant
Finastra —Mississauga, ON
- $80,000–$105,000 a year
- Full-time
- Project management
- Travel
- In-person
- Disability insurance
- Paid time off
Youth Employment Program Coordinator – Newcomer Youth Career Navigator
Afghan Women's Organization Refugee and Immigrant Services —Greater Toronto Area, ON
- $25–$30 an hour
- Part-time
- CPR Certification
- English
- Presentation skills
- Flexible schedule
Quick apply
11d
Senior Care Navigator - East Coast (Remote)
Sentrex Health Solutions Inc. —Markham, ON
- Remote
- Bilingual
- Customer service
- English
- Wellness program
- Dental care
8d
Regional Workforce Manager - Toronto Office
Encore Global —Brampton, ON
- $70,000–$85,000 a year
- Overtime
- Microsoft Excel
- Management
- Data analysis skills
6h
Business Development Manager
Aramark —Toronto, ON
- $85,000–$95,000 a year
- Hospitality
- Sales
- Marketing
14d
Sr Sales Ops Associate
Uber —Toronto, ON
- $118,000–$145,500 a year
- Full-time
- Microsoft Excel
- Sales
- Finance
9d
Digital Navigator & Employment Consultant
Dixie Bloor Neighbourhood Centre —Mississauga, ON
- $28 an hour
- Full-time
- Customer service
- Microsoft Office
- High school diploma or GED
Quick apply
7d
Event Audio Visual Technician - GTA - Part-time
Encore Global —Toronto, ON
- $19.00–$24.53 an hour
- Overtime
- Hospitality
- Customer service
- Hotel
Project Manager
Interac Corp. —Toronto, ON
- $90,000–$105,000 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- Bachelor's
Manager, Sales Development
SOTI Inc. —Mississauga, ON
- Full-time
- Management
- Sales
- Marketing
SME- GPP Payments
Finastra —Mississauga, ON
- $98,100–$130,100 a year
- Full-time
- Hybrid work
- Bachelor's
- Disability insurance
- Paid time off
Sales Development Representative – Enterprise Outbound
SOTI Inc. —Mississauga, ON
- Full-time
- Sales
- Salesforce
Bilingual Senior Care Navigator - East Coast (Remote)
Sentrex Health Solutions Inc. —Markham, ON
- Remote
- Bilingual
- Customer service
- English
- Wellness program
- Dental care
8d
Expression of Interest - Sales Development Representative
Darktrace —Toronto, ON
- Full-time
- Hybrid work
- Sales
- Dental care
- Employee assistance program

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Patient Service Navigator (6-month contract)

Cleveland Clinic Canada
Toronto, ON

Quick apply

Job details

Full-time | Contract
4 days ago

Skills

Electronic medical records
Customer service
Post-secondary education
Microsoft Office
Business
Communication skills
Time management

Full job description

CCHS Facility: Cleveland Clinic Canada

Department: Patient Experience & Operations

Job Title: Patient Service Navigator (6-month contract)

Reporting to: Clinic Operations & Patient Experience Manager

Schedule: 40 hours/week Monday to Friday, occasional Saturdays

ABOUT CLEVELAND CLINIC

As a global, academic medical centre, Cleveland Clinic has provided world class patient care to people from around the world since 1921. Cleveland Clinic Canada, the Canadian location of the Cleveland Clinic, opened in 2006 and has two locations in downtown and midtown Toronto. Our multi-disciplinary team of clinicians provides a variety to help our patients’ age well and move better. To learn more visit www.clevelandclinic.ca.

GENERAL SUMMARY:

The Patient Service Navigator (PSN) serves as the primary point of contact for patients, delivering exceptional, personalized service and guidance across Cleveland Clinic Canada's services. Working fully onsite, the PSN responds to patient inquiries, facilitates seamless access to care, supports patients in navigating virtual platforms, and collaborates with clinical and operational teams to ensure a compassionate, patient-centered experience. The PSN proactively addresses patient needs, identifies opportunities to improve processes and service delivery, and upholds Cleveland Clinic Canada's commitment to excellence in every patient interaction.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Delivers an exceptional patient experience by providing personalized, compassionate, and proactive service, ensuring every interaction reflects Cleveland Clinic Canada's commitment to patient-centered care.
Serves as the primary point of contact for patients, building trusting relationships while guiding them through their healthcare journey and ensuring seamless access to Cleveland Clinic Canada's programs and services.
Responds promptly and professionally to patient inquiries received through the main clinic phone line, email, and in person, providing accurate information, resolving concerns, and coordinating appropriate follow-up.
Manages the Patient Experience email inbox, ensuring inquiries are addressed in a timely manner and collaborating with caregivers across the organization to facilitate efficient and coordinated responses.
Provides expert service navigation by assessing patient needs, educating patients on available services, coordinating referrals where appropriate, and connecting patients with the appropriate caregiver, provider, or department.
Assists patients in accessing and navigating virtual care platforms, including Express Care Online and MyChart, providing guidance, education, and basic technical support to promote a positive digital care experience.
Proactively identifies and addresses barriers to the patient experience, taking ownership of service concerns and collaborating with the appropriate teams to ensure timely resolution and patient satisfaction.
Maintains a comprehensive knowledge of Cleveland Clinic Canada's services, programs, providers, and processes to confidently educate patients and recommend appropriate resources.
Maintains patient confidentiality and handles all patient interactions in accordance with organizational policies, privacy legislation, and professional standards.
Performs other duties and participates in special projects as assigned in support of clinic operations and the patient experience.

MINIMUM QUALIFICATIONS:

Education, Knowledge, Skills and Abilities

Postsecondary education in Hospitality, Business, Communications, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
Passion for delivering an exceptional patient and customer experience with a demonstrated commitment to service excellence.
Exceptional interpersonal, verbal, and written communication skills, with the ability to build rapport and communicate effectively with patients, caregivers, physicians, and external partners.
Strong customer service orientation with the ability to anticipate needs, demonstrate empathy, and provide personalized support.
Excellent organizational, time management, and multitasking skills with the ability to prioritize competing demands in a fast-paced environment.
Strong critical thinking and problem-solving skills with the ability to exercise sound judgment, resolve concerns, and escalate issues appropriately.
Demonstrated ability to work collaboratively within a multidisciplinary team while building positive working relationships across the organization.
Proficiency with Microsoft Office Suite and the ability to quickly learn electronic medical records (EMR), patient portals, and other technology platforms.
Ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion.

Required Length and Type of Experience

Minimum of two (2) years of experience in a patient-facing, client service, concierge, hospitality, healthcare, or other customer-focused environment where delivering an exceptional customer experience was a primary responsibility.
Experience managing multiple communication channels, including telephone, email, and in-person interactions, while maintaining a high level of professionalism and responsiveness.
Experience navigating complex customer or patient inquiries and coordinating with multiple stakeholders to ensure timely resolution is preferred.
Experience supporting executive clientele, concierge services, healthcare, or premium customer service environments is considered an asset.

The salary range reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidates’ experience, education, training and alignment with the role’s expectations.

Cleveland Clinic Canada is proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodations are available upon request for all aspects of the recruitment process, including the review of job postings. If you require any accommodations, please let us know.

Pay: $50,000.00-$55,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service navigator jobs in toronto, on

Patient Service Navigator (6-month contract)

Business Development Representative

Enterprise Business Development Representative

Social Worker (Family Health Team)

Family Physician (Family Health Team)

Nurse Practitioner (Family Health Team)

Registered Nurse (Family Health Team)

Registered Practical Nurse (Family Health Team)

Occupational Therapist (Family Health Team)

Customer Service Representative – Indigenous Special Program

Mental Health Harm Reduction System Navigator

Senior Business Consultant

Youth Employment Program Coordinator – Newcomer Youth Career Navigator

Senior Care Navigator - East Coast (Remote)

Regional Workforce Manager - Toronto Office

Business Development Manager

Sr Sales Ops Associate

Digital Navigator & Employment Consultant

Event Audio Visual Technician - GTA - Part-time

Project Manager

Manager, Sales Development

SME- GPP Payments

Sales Development Representative – Enterprise Outbound

Bilingual Senior Care Navigator - East Coast (Remote)

Expression of Interest - Sales Development Representative

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