Office and warehouse administrator Jobs

Customer Sales & Service Representative
Gordon Russell Ltd. —Fort Saskatchewan, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Office Clerk (FT, Temp)
Associated Grocers —Langley, BC
- From $19 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply
7h
Administrator- Nights
STRIVE Recruitment —Brantford, ON
- $19.50 an hour
- Immediate opening
- English
- Administrative experience
- Warehouse experience
Quick apply
Warehouse Coordinator
EQUS —Penhold, AB
- Full-time
- Forklift
- Microsoft Office
- High school diploma or GED
Quick apply
9d
Senior Project & Branch Manager
Pure Restoration Inc. —Edmonton, AB
- Weekends as needed
- Microsoft Word
- Google Suite
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Warehouse Administrator (Afternoon Shift)
Gourmet Chef —Delta, BC
- From $19 an hour
- Full-time
- Microsoft Excel
- Inventory control
- ERP systems
- Dental care
- Paid time off
Quick apply
13d
Warehouse Administrator - 2 Years Experience
Express Employment —Hamilton, ON
- $20–$22 an hour
- Full-time
- Microsoft Excel
- Inventory control
- ERP systems
Quick apply
2d
Bilingual Office Administrator
Atlas-Apex Roofing (Ottawa) Inc. —Ottawa, ON
- $50,000–$70,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Quick apply
2d
Branch Administrator
SOLV4EX Group —Regina, SK
- Full-time
- Customer service
- Forklift
- Microsoft Office
- Dental care
Quick apply
3d
Office Administrator and Inventory Coordinator
Emerge Modular Ltd —Three Hills, AB
- $20–$30 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
2d
Warehouse Administrator
Divine Hardwood Flooring Ltd. —Calgary, AB
- $48,000–$52,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
Quick apply
8d
Operations Administrator - (BDL) Contract
The Beer Store —Port Coquitlam, BC
- $19.04–$23.80 an hour
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Maintenance Administrator
Civeo —Fort McMurray, AB
- Full-time
- Microsoft Excel
- Oracle
- Heavy lifting
14d
Warehouse Administrator
Electrical & Automation Industry Careers —Surrey, BC
- $45,760–$54,080 a year
- Full-time
- ERP systems
- Microsoft Office
- Administrative experience
- Profit sharing
- Dental care
Quick apply
Senior Database Administrator
Agricorp —Guelph, ON
- $73,912–$86,955 a year
- Computer science
- Oracle
- Computer Science
- Dental care
7d
Order Fulfillment Specialist
Canada Malting —Montréal, QC
- Hybrid work
- Travel
- Communication skills
Order Fulfillment Specialist
Great Western Malting —Montréal, QC
- Hybrid work
- Travel
- Communication skills
Commercial Cleaner (Day Porter)
Madison Group —Toronto, ON
- $25–$27 an hour
- Part-time
- Microsoft Word
- Bar
- Microsoft Outlook
Quick apply
Accounting & Operations Administrator
BL Lighting —Vancouver, BC
- $22–$30 an hour
- Full-time
- Microsoft Excel
- ERP systems
- English
Quick apply
7d
Operations Administrator - Conklin
Wolf Midstream —Conklin, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flextime
Quick apply
2d
Construction Safety Officer
Young Industries Group —Springdale, NL
- $25–$30 an hour
- Full-time
- First Aid Certification
- Travel
- Warehouse experience
- Dental care
- Paid time off
Quick apply
Warehouse Supervisor
ServiceMaster Restore of Fraser Valley —Abbotsford, BC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
Service Technician / Fleet Admin
BOXX Modular —Drummondville, QC
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Local Communication Supervisor
T&T Supermarket —Coquitlam, BC
- $21.10 an hour
- Weekends as needed
- Bilingual
- Customer service
- English
- Dental care
- Vision care
Order Fulfillment Specialist
Soufflet Malt —Montréal, QC
- Full-time
- Travel
- Communication skills
Quick apply

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Customer Sales & Service Representative

Gordon Russell Ltd.
Fort Saskatchewan, AB

Quick apply

Job details

Full-time

Benefits

Extended health care
RRSP match
Dental care
Paid time off
Company events
Employee assistance program
Vision care
Life insurance
On-site parking

Skills

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Heartland office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Manager of Customer Support with guidance from Service Manager/ Branch Manager
Key Collaborations: Service Department, Product Specialist, Inside Sales, Warehouse, Provincial Administrator
Key external interactions: customers, prospective customers, vendors & factory reps.
Should be prepared with appropriate information to discuss at Dispatch/ Toolbox meetings to ensure continued service excellence

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

Customer Sales & Service Representative

Office Clerk (FT, Temp)

Administrator- Nights

Warehouse Coordinator

Senior Project & Branch Manager

Warehouse Administrator (Afternoon Shift)

Warehouse Administrator - 2 Years Experience

Bilingual Office Administrator

Branch Administrator

Office Administrator and Inventory Coordinator

Warehouse Administrator

Operations Administrator - (BDL) Contract

Maintenance Administrator

Warehouse Administrator

Senior Database Administrator

Order Fulfillment Specialist

Order Fulfillment Specialist

Commercial Cleaner (Day Porter)

Accounting & Operations Administrator

Operations Administrator - Conklin

Construction Safety Officer

Warehouse Supervisor

Service Technician / Fleet Admin

Local Communication Supervisor

Order Fulfillment Specialist

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