airdrie, ab customer experience representative Jobs – 74 Openings This Week

Team Lead Customer Service
Sealweld Industrial Materials Canada —Calgary, AB
- $80,000–$100,000 a year
- Overtime
- Customer service
- ERP systems
- English
- Disability insurance
- Dental care
Quick apply
10d
Customer Experience Representative
Value Buds —Airdrie, AB
- Part-time
- Hospitality
- Sales
- Customer service
- Dental care
Quick apply
4d
Team Lead, Customer Experience and Insights
City of Calgary —Calgary, AB
- $115,627–$144,534 a year
- Full-time
- Customer service
- Analysis skills
- Project management
7d
Customer Care Representative / Partner Support Representative (Part-Time)
OPTIOM INC —Calgary, AB
- From $20 an hour
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Wellness program
- Dental care
10d
Customer Service Representative - Sales Desk (Manufacturing)
Alggin Metal Industries Ltd —Calgary, AB
- Full-time
- Microsoft Word
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
5d
Customer Service Representative
Pinnacle Distribution Inc. —Calgary, AB
- From $23 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Dental care
- Life insurance
Quick apply
3d
Customer Experience Representative, Part-time
Excel Management Limited Partnership —Calgary, AB
- Part-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
4d
Manager, Customer Experience - Calgary, AB
Agrium Canada Partnership —Calgary, AB
- $82,700–$153,600 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
CLIENT SERVICE REPRESENTATIVE - HYBRID
Green Shield —Calgary, AB
- $58,283–$72,854 a year
- English
- Presentation skills
- Communication skills
6d
Customer Service Representative
Perfect Home —Calgary, AB
- $19–$21 an hour
- Weekends as needed
- Sales
- Customer service
- QuickBooks
Quick apply
2d
Customer Service Representative
Veseris —Calgary, AB
- Customer service
- ERP systems
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
11d
customer service representative supervisor
Cell Can Inc. —Calgary, AB
- $36.60 an hour
- Weekends as needed
- English
- Flexible schedule
7d
Support Services Representative
UFA Co-operative Ltd. —Calgary, AB
- Temporary
- CRM software
- Customer service
- Microsoft Office
10d
Client Services Representative
Foss National Leasing —Calgary, AB
- $50,000–$58,000 a year
- Full-time
- Bilingual
- CRM software
- Microsoft Excel
Quick apply
7d
Customer Service Representative
Autobahn Motor —Calgary, AB
- $16–$17 an hour
- Full-time
- Bilingual
- Spanish
- Sales
Quick apply
4h
Dental Customer Care Representative
Dental Metrics Maven —Calgary, AB
- $26–$27 an hour
- Full-time
- Customer service
- Laboratory experience
- In-person
- Disability insurance
- Dental care
Quick apply
6d
Logistics & Customer Service Supervisor
Amrize —Calgary, AB
- Full-time
- Google Suite
- Customer service
- Microsoft Office
- Dental care
- Tuition reimbursement
5d
Service Manager
Wajax —Calgary, AB
- Analysis skills
- Leadership
- Wellness program
- Dental care
Quick apply
5d
BDC Representative, Service
Kaizen Automotive Group —Calgary, AB
- $30,000–$40,000 a year
- Weekends as needed
- CRM software
- Customer service
- High school diploma or GED
- Disability insurance
- Dental care
10d

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Team Lead Customer Service

Sealweld Industrial Materials Canada
Calgary, AB

Quick apply

Job details

Full-time
10 days ago

Benefits

Extended health care
RRSP match
Disability insurance
Dental care
Paid time off
Employee assistance program
Vision care
Life insurance
On-site parking

Skills

Customer service
Supply chain
ERP systems
Oil & gas
English
Microsoft Office
MRP
High school diploma or GED
Bachelor's
Organizational skills
Business
Associate's degree
Leadership
Supply Chain Management
Communication skills

Full job description

Company Overview:

We are a provider of high quality, cost-effective valve lubricants primarily for the oil and gas storage, pipeline and gas distribution markets. We manufacture and distribute industrial sealants and lubricants, as well as related products, such as lubrication equipment and fittings. We serve the global valve maintenance market with value-added specialty products that enable optimal valve operation and help prevent costly, unscheduled downtime at customer facilities and pipelines. In addition, our products provide important safety benefits along with preventing fugitive valve emissions.

About the Role

This position is responsible for providing exceptional customer support by processing orders, addressing customer inquiries, and resolving issues in a timely and professional manner to ensure customer satisfaction and retention. The Sr. Customer Service Representative (CSR) will work closely with the Sales and Operations teams to ensure customer satisfaction and efficient order fulfillment.

As a senior member of the customer service team, this role provides day-to-day guidance, support, and oversight to peers, helping to drive consistency, quality, and adherence to processes. The position acts as a key point of contact for escalations, supports onboarding and training of new team members, and contributes to continuous improvement initiatives across customer service operations.

Internally this position will have the title of Sr. Customer Service Representative.

Principal Duties and Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels
Provide day-to-day guidance and direction to Customer Service team members, promoting consistency in processes and service delivery
Act as the primary escalation point for complex customer issues and support timely resolution
Support onboarding and training of new team members, including systems, processes, and best practices
Monitor team workflows and help ensure service levels and response times are consistently met
Identify recurring issues, training gaps, and process inefficiencies, and recommend improvements to leadership
Lead or support process improvement initiatives to enhance customer service operations
Process customer orders and manage the full order lifecycle, including entry, confirmation, tracking, and post-delivery follow-up
Maintain strict adherence to documentation standards to support customs clearance and regulatory compliance
Act as a key liaison between Sales, Operations, Logistics, and Finance to ensure alignment and prevent errors
Assist in resolving customer complaints, claims, returns, and exchanges
Provide basic technical support and accurate product and service information to customers
Maintain accurate records of customer interactions and transactions for reporting and analysis
Generate and distribute customer reports and support invoicing and billing processes as needed

Qualifications

Education

High School Diploma or equivalent required
Associate or Bachelor’s Degree in Business Administration, Supply Chain, or a related field preferred.

Experience

Minimum 3–5 years of experience in customer service, order processing, or a related role
3+ years of demonstrated leadership experience, including providing guidance, training, or informal oversight to team members
Experience in the manufacturing or oil & gas industry is a plus
Prior experience working with ERP/MRP systems preferred

Certificates, Licenses, and Registrations

Certified Customer Service Professional (CCSP) an asset.

Skills and Abilities / Core Proficiencies

All Company Core Proficiencies as well as the following job specific competencies:

Strong communication skills, both verbal and written
Demonstrated leadership capability with the ability to guide, support, and influence team members without direct authority
Strong decision-making and problem-solving skills, particularly in handling escalations
Ability to provide coaching, training, and knowledge sharing to support team development
High level of accountability with ownership of both individual and team outcomes
Excellent customer service skills with strong attention to detail and accuracy
Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment
Strong organizational skills with a focus on data accuracy and documentation compliance
Ability to collaborate effectively with cross-functional teams
Proficiency in Microsoft Office Suite and customer service-related systems

Physical Requirements

The physical requirements for this job include the ability to sit for extended periods while using a computer. There may also be occasional lifting of office supplies or small packages up to twenty-five (25) lbs. Additionally, the role involves the ability to engage in repetitive tasks, such as data entry.

Work Conditions

The position is office-based with occasional interaction with warehouse or operations teams. The work schedule follows standard business hours, with occasional overtime as needed. This role operates in a fast-paced environment that requires adaptability and responsiveness to customer needs.

Equal Opportunity Statement

It has been and will continue to be the policy of Flowchem and affiliates not to discriminate against any employee or applicant for employment because of their race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected status.

Disclaimer
The preceding job description is intended to provide information on the general nature and level of work to be performed by this position. It is not intended to be a detailed description of the job or be interpreted as a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this job. At times employees are expected to perform other duties assigned by management that fall within the generally expected scope of this position.

Pay: $80,000.00-$100,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Are you willing to complete a drug and alcohol test, as well as a background check before being hired?

Experience:

Customer service: 3 years (required)
Leadership: 3 years (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience representative jobs in airdrie, ab

Team Lead Customer Service

Customer Experience Representative

Team Lead, Customer Experience and Insights

Customer Care Representative / Partner Support Representative (Part-Time)

Customer Service Representative - Sales Desk (Manufacturing)

Customer Service Representative

Customer Experience Representative, Part-time

Manager, Customer Experience - Calgary, AB

CLIENT SERVICE REPRESENTATIVE - HYBRID

Customer Service Representative

Customer Service Representative

customer service representative supervisor

Support Services Representative

Client Services Representative

Customer Service Representative

Dental Customer Care Representative

Logistics & Customer Service Supervisor

Service Manager

BDC Representative, Service

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