About the Job
The Tenancy Support Worker provides short-term housing-focused support to Peel individuals/clients who are experiencing barriers to obtaining and/or maintaining stable housing. Working from a client-centered, trauma-informed, and culturally responsive approach, the worker assists clients in developing skills, knowledge, and supports needed to maintain successful long-term tenancies and improve housing stability.
The position focuses on preventing evictions, strengthening landlord-tenant relationships, addressing tenancy-related challenges, and connecting clients to community resources. The worker collaborates with housing providers, support agencies, and community partners to ensure coordinated service delivery and positive housing outcomes.
Duties and Responsibilities
Client Support & Case Management
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Complete assessments to identify housing-related barriers and develop individualized support plans
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Maintain an active caseload and provide ongoing tenancy support services
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Assist clients in achieving housing stability through goal setting, skill development, and regular follow-up
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Conduct risk assessments and develop strategies to address potential tenancy concerns
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Monitor client progress and update support plans as required
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Provide crisis intervention and support to clients at risk of eviction or housing loss
Tenancy & Housing Support
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Educate clients about lease agreements, tenant rights and responsibilities, and building policies
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Support clients with move-in and move-out processes, including required housing documentation
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Monitor rent arrears and help develop repayment plans
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Provide education on home safety, fire prevention, pest prevention, and maintaining a healthy living environment
Landlord & Community Relations
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Foster positive relationships between tenants, landlords, property managers, and housing providers
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Mediate conflicts and support communication between tenants and landlords
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Encourage community integration and participation to promote safety, inclusion, and belonging
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Coordinate with housing providers and support services to address tenancy concerns and prevent evictions
Referrals & Community Collaboration
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Connect clients to community resources including legal services, financial assistance programs, health services, and social supports
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Work collaboratively with case managers, support workers, and community agencies to ensure integrated service delivery
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Participate in case conferences and program meetings as required
Documentation & Reporting
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Maintain accurate client records, case notes, assessments, and service plans
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Complete required reports, outcome tracking, and statistical data collection
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Ensure all documentation meets organizational and funder requirements
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Maintain client confidentiality and comply with applicable privacy legislation and organizational policies
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Report service outcomes, challenges, and client progress in a timely manner
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Other duties and responsibilities as assigned
Qualifications
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Diploma or degree in Social Work, Social Service Work, Human Services, Community Services, or a related field
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Minimum two years of experience in tenancy support, housing services, case management, or a related field
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Experience supporting individuals facing housing instability, homelessness, mental health challenges, or other complex needs
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Experience working with landlords, housing providers, and community agencies
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Knowledge of the Residential Tenancies Act and Landlord and Tenant Board processes
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Understanding of Housing First, homelessness prevention, and housing stabilization practices
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Strong conflict resolution, mediation, and problem-solving skills
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Excellent communication, organization, and time-management abilities
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Ability to work independently and as part of a multidisciplinary team
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Proficiency with Microsoft Office and electronic documentation systems
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Knowledge of trauma-informed, culturally responsive, and client-centered practices
Reporting Function
The Tenancy Support Worker reports directly to the Manager, Tenant Housing & Operations. They have program requirements assignment by the Program Manager. They work with both internal and external partners and interact with all levels within the organization and external agencies and partners.
They area a support system, resource, and an advocator for the team and Organization.
Working Conditions and Physical Requirements:
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Hours are typically from Monday – Friday, 8:30am – 4:30pm in person, but may vary depending on client needs including evenings and weekends as required
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Average amount of physical effort is required
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Able to sit/stand for prolonged periods of time
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Able to answer and communicate telephone calls and general computer use
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Able to lift 25-40lbs (household items, etc.)
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Vehicle travel to sites for visits/walk-throughs and open doors as required
Ship Values:
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Compassion, Hope, Inclusive, Respect, Professional
About Us
Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.
Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.
Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.
Accessibility
“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.
Application Instructions
Interested candidates are encouraged to apply before July 6, 2026
Why Work For Us?
Work-Life Balance
SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization
Our Vision
Quality Housing, Quality Services, Quality Lives
Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness
Our Culture
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.
Our Commitment
People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:
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Competitive Salaries with Annual Performance Reviews
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Comprehensive Health Plans
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Group RRSP (5% Employer Contributions)
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12 Paid Health, Wellness, and Sick Days
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10 Paid Vacation Days
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3 Paid Personal/Floating Holidays
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Generous Parental and Family Leave
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Learning and Development Opportunities
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Travel Allowances
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Employee Assistance Program
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Company Culture to be Proud of
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Possibility to Create a Real Impact
35+
Years focused on Clients, Tenants, Staff, and Families
5,000+
Clients and Residents served annually
20+
Programs and Service offerings in Southern Ontario
500+
Dedicated, Respectful, Compassionate and Professional Employees
