quebec province director of managed services delivery Jobs – 19 Openings This Week

Director of Managed Services Delivery
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- Full-time
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Director of Managed Services Delivery

S3 Technologies
Quebec Province

Apply Now

Job details

Full-time

Benefits

On-site gym

Skills

Bilingual
French
Computer Science
Customer service
English
Windows
Network infrastructure
Bachelor's
Team management
IT
S3
Cybersecurity
Communication skills
Information Technology

Full job description

With over 20 years of experience, S3 Technologies is proud to be a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service providers in Canada. We serve a bilingual SMB clientele across various industries and are proud to be an employer of choice with a team of over 100 employees. S3’s sustained growth is driven first and foremost by referrals from satisfied clients.

What sets us apart is our commitment to prioritizing business outcomes over technology. While we’re passionate about IT, our true motivation comes from clients telling us that our work had a concrete and positive impact on their business.

Our ambition is clear: to become the leading managed and co-managed IT services provider for SMBs in Quebec, and to contribute to their success by making them more secure, productive, and future-ready. In our primarily remote work environment, you’ll have the opportunity to challenge yourself daily alongside colleagues who share your passion and are determined to be the best. If you want to join a team where continuous improvement is a core value and where clients are at the center of everything we do, we want to meet you!

The Role

Reporting to the Vice President of Operations, the Director of Managed Services Delivery is responsible for the overall performance of the managed IT services delivered to our clients. They oversee the technical support teams, optimize service delivery processes, ensure adherence to service level agreements (SLAs), and act as a strategic leader to ensure client satisfaction and loyalty. This role is central to our operational structure and aims to ensure a high level of execution, efficiency, and collaboration between departments.

Main Job Responsibilities

Ensure the quality, efficiency, and consistency of managed IT services delivered to our clients
Supervise remote and on-site technical support teams (Levels 1 to 3) and balance workloads to ensure high-quality service (40 employees)
Ensure compliance with SLAs and implement corrective actions when necessary
Manage the onboarding of new clients in collaboration with various departments
Continuously develop and improve service management processes
Ensure client satisfaction by collaborating with account managers and technical advisors
Lead, motivate, and develop internal talent within the team
Manage critical communications with clients (outages, major incidents, complaints)
Produce and analyze performance reports and recommend improvements
Contribute to the definition and evolution of S3 Technologies’ managed services offering
Be responsible for achieving target margins in the managed services department

Skills and Experience Requirements

Minimum of 10 years of experience in IT, including 3 to 5 years in a management role
Excellent communication skills in both French and English
Strong customer service mindset and ability to manage priorities
Ability to handle stress, solve complex problems, and make quick decisions
Experience in managing teams, including managers, and in coaching and developing talent
Deep knowledge of Windows systems, network infrastructure, and Microsoft 365 environments
Good understanding of cybersecurity challenges related to managed IT services
College or university degree in computer science or a related field

Success Criteria

After 6 months

You’ve mastered internal processes, tools, and structures. You’ve established close collaboration with team leads, account managers, and the cybersecurity/infrastructure team. You show strong leadership within the managed services team. Key performance indicators (KPIs) are known, tracked, and optimized.

After 12 months

You’ve implemented measurable improvements in our support processes. Your teams are high-performing, engaged, and aligned with company goals. You play a leadership role in the overall operational strategy and actively contribute to the evolution of our service offering. You’re recognized as a pillar of the client experience at S3 Technologies.

Position Highlights

You’ll be part of the Leadership Team at S3 Technologies
The responsibilities of the role may evolve over time with the opportunity to take on broader operational responsibilities within the company
Permanent, full-time position

Perks and Benefits

Competitive salary, based on your experience
Flexible remote work policy
5 minute walk from Place des Festivals, in downtown Montreal
Group insurance
Ambitious and dynamic corporate culture
Several social and sporting activities throughout the year
Opus card paid in part by the company
Games and relaxation area in the office
Gym and showers on site

Only selected candidates will be contacted.

Apply Now

Refine Your Search

director of managed services delivery jobs in quebec province

Director of Managed Services Delivery

356 EN - Director, Data Platform Management

Director, Global Service Delivery & FinOps

Microsoft Services Director

Client Director, Projects

Buyer

IT Director

Account Executive - Technology Sales, Remote!

Team Leader, FinOps

Manager, Human Resources

Sales Enablement and Development Partner

Senior Marketing Project Manager

Director, Hydropower and Dam

Procurement Tender Manager 1 1

Manager, Software Development – Platform