The Role in One Breath
We are looking for a Shopify Plus . This Person dreams in Shopify, thinks in Zoho, plays with Amazon Marketplace, and thrives with AI. You will run our two Shopify Plus storefronts, maximize our Amazon page, and play our Zoho stack and the rest of our tools talking to each other cleanly, and be the go-to person when something needs to be built, fixed, integrated, or automated.
It is one part Shopify Plus operator, one part Zoho and systems whisperer, one part AI-native builder, all parts e-commerce. If Shopify is where your head goes, Zoho is how you think about business processes, and AI is how you get more done than seems possible, this is for you.
How We Work
We are a small, hands-on team that moves quickly and gives real ownership. Our culture is practical, curious, and detail-oriented. We prefer people who ship, learn, and improve rather than people who wait for perfect. AI tools are part of daily work here, not a novelty. You will report to the CEO and collaborate closely with marketing, sales, customer service, warehousing, and operations.
The Kind of Work That Suits You
- Dreaming with Shopify: owning a Shopify Plus store end to end and treating it as a product you keep improving.
- Thinking in Zoho: mapping the business into modules, workflows, and automations, then making the rest of the stack fit around it.
- Writing enough code (Liquid, HTML, CSS, and light scripting) to customize, troubleshoot, and automate without waiting on anyone.
- Playing with AI: trying new tools, prompts, and agents, and turning what works into something the team can use.
- Thriving with AI: getting more done in a day than seems reasonable because you have taught the tools to do the routine parts.
- Sweating the details: catching the broken price, the failing sync, the misfiring workflow, before anyone else notices.
What You Will DoShopify Plus (the core of the role)
- Own and run both Shopify Plus storefronts day to day: themes, navigation, collections, templates, and the full journey from first click to checkout.
- Configure and maintain Shopify Plus features such as B2B catalogs, customer-specific pricing, markets, and checkout customization.
- Keep large catalogs accurate and useful: descriptions, imagery, specifications, variants, metafields, and tiered pricing.
- Optimize product listings for performance: refining titles, descriptions, imagery, SEO, and merchandising placement to improve discoverability and conversion.
- Manage ongoing product updates: adding new items, retiring old ones, updating specifications, and keeping variants and inventory in sync.
- Execute pricing changes and adjustments across markets and customer groups, including tiered pricing updates, promotional pricing, and cost-driven price revisions.
- Own the Shopify app stack: evaluate, configure, maintain, and retire apps based on measurable value.
- Handle theme customization and light Liquid, HTML, and CSS work; brief external developers when deeper work is needed.
- Manage discounts, promotions, and price lists across markets and customer groups.
Zoho and Business Systems
- Serve as the go-to administrator for our Zoho stack, including CRM, Desk, and related Zoho tools, plus adjacent platforms for email marketing and outbound.
- Configure Zoho modules, layouts, workflows, automations, and reports to match how the team actually works.
- Own the integrations between Shopify, Zoho, our ERP, and fulfillment so orders, customers, and inventory data flow cleanly.
- Investigate and resolve day-to-day system issues: broken syncs, permission problems, workflow failures, and data quality gaps.
- Support user access, account provisioning, and basic administration across our SaaS platforms.
- Document how systems connect and how workflows are set up so knowledge lives on the team, not in one head.
Automation, AI, and Building
- Build small tools, scripts, and AI helpers to automate repetitive tasks across sales, service, and operations.
- Use AI tools such as Claude and ChatGPT day to day, and lean on tools such as Claude Code where they help.
- Experiment with AI agents and workflows to take routine work off the team, then productionize what proves useful.
- Apply AI-focused SEO practices so the storefronts stay discoverable as search shifts toward AI answers.
- Stay current on relevant AI, ecommerce, and systems trends and bring what is useful into the business.
Cross-Functional Support
- Partner with marketing on campaigns, landing pages, promotions, and reporting.
- Support sales and customer service with tooling, data, and workflow improvements that make their jobs easier.
- Coordinate with operations and the warehouses on inventory accuracy, availability, and shipping logic across multiple locations.
- Build and maintain clear reporting on the metrics that matter: traffic, conversion, average order value, site speed, and system uptime and data quality.
Essential Qualifications
- Minimum three years of hands-on experience managing a Shopify store, including Shopify Plus, in a commercial environment.
- Demonstrated working knowledge of the Shopify admin: products, collections, metafields, discounts, markets, and the broader app ecosystem.
- Demonstrated ability to customize and troubleshoot Shopify themes using Liquid, HTML, and CSS.
- Demonstrated hands-on experience administering Zoho CRM, Zoho Desk, or the broader Zoho ecosystem, including configuring modules, workflows, and integrations.
- Demonstrated experience integrating SaaS business systems such as a CRM, help desk, ERP, or marketing platform.
- Scripting or programming experience sufficient to build automations and use AI coding tools effectively.
- Demonstrated experience using AI tools (such as Claude and ChatGPT) in a work context, and building automations that reduce manual work.
- Strong analytical, documentation, and project management skills.
- Effective written and verbal communication in English.
- Legally entitled to work in Canada.
Preferred Qualifications (Assets)
- Experience building or managing a Shopify B2B storefront, including company profiles, customer-specific catalogs, and quote or draft-order workflows.
- Advanced Zoho experience: Zoho Deluge scripting, Zoho Flow, or multi-module Zoho integrations.
- Experience with Amazon Seller Central and other online marketplaces (such as Walmart, eBay, or Etsy), including listing management, catalog uploads, and account health.
- Experience with B2B, wholesale, or distribution ecommerce, including tiered pricing and bulk-order workflows.
- Experience with an ERP system in a wholesale, distribution, or manufacturing environment.
- Experience managing Shopify storefronts across multiple markets or currencies.
- Familiarity with GA4, Microsoft Clarity, and event tracking.
- Experience building AI agents or automations to streamline business workflows.
- Familiarity with the printing, sublimation, DTF, or related production industry, or clear willingness to learn.
Working Conditions
- Primarily on-site at our Coquitlam, BC location, with some flexibility subject to business needs.
- Standard office environment. This role is primarily performed at a computer workstation.
- Occasional visits to warehouse areas may be required to support systems and workflows on the ground.
- Regular business hours, with occasional flexibility needed to support system changes or launches outside of standard hours.
Equal Opportunity and Accessibility
We are an equal opportunity employer and are committed to building a team that reflects the communities we serve. All qualified applicants will receive consideration for employment without regard to any ground protected under the British Columbia Human Rights Code or applicable Canadian human rights legislation.
We are committed to providing an accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know and we will work with you to meet your needs.
Pay: $60,000.00-$110,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Paid time off
Application question(s):
- You understand that this is an onsite position, and that you will be required at the office.
Experience:
- Shopify Plus: 3 years (required)
Work Location: In person
