Nurse Next Door Frontenac, Lanark & Seaway Valley is an accredited
home care service provider, committed to meeting and exceeding industry
standards for quality, safety, and client experience. This is an in-person
position for a highly organized professional with healthcare
experience, formal administrative training, and strong abilities
in human resources support, compliance coordination, policy development,
and process improvement.
At Nurse Next Door, our purpose is Making Lives
Better through Happier Aging. Our philosophy is rooted in choice,
belonging, respect, autonomy, and purpose, and we are committed to helping
seniors remain safely and happily at home for as long as they choose. As an
accredited provider, we follow recognized home care and accreditation standards
and are engaged in ongoing quality improvement and accountability.
The Administrative Specialist / HR Coordinator executes office operations, employee processes, documentation systems, and organizational readiness activities. The successful candidate will be detail-oriented, professional, people-focused, and confident managing multiple priorities in a fast-paced healthcare environment, with a strong understanding of how to research, interpret, and implement policies, procedures, and healthcare related requirements.
Key responsibilities:
- Execute daily office administration and leadership team coordination.
- Own and manage scheduling operations, including confirming visits with both families and caregivers, communicating changes, and ensuring consistency of care for clients.
- Maintain accurate and organized employee, caregiver, and operational records.
- Own and execute recruitment activities, including job postings, interview scheduling, reference checks, onboarding, and orientation
- Track and enforce deadlines related to training, recertifications, annual evaluations, and compliance requirements.
- Manage employee file maintenance, execute HR documentation, and drive internal administrative workflows.
- Lead policy reviews, execute policy development, document standardization, and manage implementation follow-up
- Drive accreditation readiness, execute audit preparation, manage quality improvement
- Monitor relevant standards, policies, and accreditation requirements; research, interpret, and translate them into practical procedures, tools, and staff communication.
- Manage client and family communication, including conducting occasional in-person introductory visits in a warm, professional, and welcoming manner.
- Identify process gaps and implement practical, sustainable improvements.
- Maintain strict confidentiality and professionalism when handling sensitive employee and organizational information.
Required qualifications:
- Formal post-secondary education in Office Administration, Business Administration, Human Resources, Healthcare Administration, or a related field.
- Minimum 2 years of administrative and/or HR experience.
- Required healthcare experience in a clinical, home care, community care, or healthcare administrative setting.
- Demonstrated formal administrative training and hands-on administrative experience.
- Strong written and verbal communication skills.
- Excellent organizational, time management, and multitasking abilities.
- Strong computer skills, including Microsoft Office (or equivalent), email, shared drives, and virtual meeting platforms.
- Ability to work independently while driving a collaborative team environment.
Preferred qualifications:
- Experience with accreditation processes, compliance programs, quality improvement activities, or audit preparation.
- Experience in policy research, policy development, and implementation planning.
- Strong understanding of operational priorities, documentation standards, and process implementation strategies in a healthcare environment.
- Proven ability to research, understand, and implement procedures, standards, and accreditation-related requirements (e.g., Accreditation Canada standards, internal policies, and regulatory updates).
- Expert experience managing recruitment, onboarding, employee records, and HR coordination.
- Expert experience in scheduling, care coordination, or client services in a healthcare setting is an asset.
What we’re looking for:
- A self-motivated and dependable professional.
- A strong communicator who leads with professionalism, compassion, and accountability.
- Someone who can organize systems, follow through on details, and improve how work gets done.
- A team member who aligns with Nurse Next Door’s values and is passionate about making a difference.
Pay: $24.00-$30.00 per hour
Benefits:
- Dental care
- Extended health care
Work Location: In person
