Duncan, Bc Guest services agent Jobs – 16 Openings This Week

Guest Services Supervisor
The Parkside Hotel & Spa —Victoria, BC
- From $23.53 an hour
- Weekends as needed
- Customer service
- English
- Microsoft Office
- Paid time off
Quick apply
2d
Guest Service Agent
Westin Bear Mountain Resort & Spa —Victoria, BC
- From $21 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Bar
- Dental care
- Paid time off
Quick apply
6d
Front Desk Agent
Coast Bastion Hotel —Nanaimo, BC
- $23.43–$23.44 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply
5d
Front desk/Night Auditor - Relocate to Port Hardy, B.C.
Kwa'lilas Hotel —British Columbia
- $20–$23 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Relocation assistance
Quick apply
12d
Night Auditor/Front Desk Agent - Full Time + Full Medical Benefits
Villa Eyrie Resort —Victoria, BC
- $24 an hour
- Weekends as needed
- Hospitality
- Sales
- Customer service
- Store discount
- Disability insurance
Quick apply
Guest Services Agent - Part Time
Best Western Plus Inner Harbour —Victoria, BC
- $21.50–$23.00 an hour
- Part-time
- Sales
- Customer service
- In-person
- Dental care
- Vision care
Quick apply
2d
Guest Services Agent
Hotel Grand Pacific —Victoria, BC
- $23.69–$26.92 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Store discount
- Wellness program
Quick apply
Front Desk Agent
Coast Hotels —Victoria, BC
- $26.25 an hour
- Nights as needed
- Customer service
- Microsoft Office
- Hotel
Quick apply
Guest Services Agent
Adrena LINE Zipline Adventure Tours —Sooke, BC
- $20 an hour
- 8 hour shift
- Hospitality
- CPR Certification
- Sales
Guest Experience Agent
Brentwood Bay Resort —Victoria, BC
- $21–$23 an hour
- Full-time
- Microsoft Outlook
- Hotel
- Front desk
- Dental care
Quick apply
Night Auditor (Part Time)
Accent Inns Inc. —Victoria, BC
- $20.50–$22.50 an hour
- Part-time
- Hotel
- Front desk
- Dental care
Quick apply
Front Desk Agent
Inn at Laurel Point —Victoria, BC
- From $26.50 an hour
- Weekends as needed
- Google Suite
- Microsoft Excel
- Hotel
- Dental care
- Paid time off
Quick apply
11d
Shuttle Agent
Pacific Northwest Transportation Services —Victoria, BC
- $26.78–$27.40 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
Night Auditor
Victoria Marriott Inner Harbour —Victoria, BC
- $25.27 an hour
- Weekends as needed
- Microsoft Excel
- Customer service
- Hotel
- Dental care
- Paid time off
Quick apply
Swans Hotel - Front Desk Agent - NIGHT SHIFT (Full Time / overnight)
Swans Hotel —Victoria, BC
- $19.25 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Dental care
Quick apply

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Guest Services Supervisor

The Parkside Hotel & Spa
Victoria, BC

Quick apply

Job details

Full-time
2 days ago

Benefits

Extended health care
On-site gym
Paid time off
On-site parking

Skills

Customer service
Post-secondary education
English
Microsoft Office
Supervising experience
Front desk
Phone etiquette
Leadership
Communication skills
Hotel experience

Full job description

We are looking for a warm, detail-oriented, and service-driven professional to join The Parkside Hotel & Spa as our Guest Services Supervisor.

POSITION OVERVIEW

The Guest Services Supervisor plays a key leadership role in creating exceptional guest experiences by supporting the day-to-day operations of the Front Desk. Working closely with the Front Office Manager, this position provides hands-on leadership during shifts, coaches and supports Guest Services Agents, and ensures every guest receives warm, professional, and efficient service.

KEY RESPONSIBILITIES AND DUTIES:

Provides day-to-day guidance and support to Guest Services Agents.
Coordinates daily task assignments and ensures adequate break coverage.
Leads by example through professional conduct and communication.
Provides ongoing training and motivation to the team.
Answers external and internal phone calls.
Assists guests through the check-in and check-out process.
Responds to all guest inquiries received by phone, email, and third-party extranets.
Demonstrates knowledge of all room types, property features, facilities, and the local area to effectively assist guests and promote the hotel’s offerings.
Creates room reservations with accuracy.
Consistently aware of daily house activity; arrivals, departures, in-house, groups, meetings, events, and information passed on from other departments.
Reviews daily arrivals and departures to ensure accuracy and accommodate guest requests.
Explains various hotel and spa policies.
Verifies daily charges to guest folios, making corrections as necessary.
Reviews final billing and processes payments upon check out.
Handles cash, credit, debit, and gift card transactions in accordance with hotel policy and procedures.
Addresses guest complaints promptly and professionally.
Conducts shift handovers, accurately communicating key information to incoming team members.
Ensures the guest services team upholds hotel standards, policies, and vision while on shift.
Assists with coverage of reservations, recreation, bell, and night audit when required.

QUALIFICATIONS:

1+ year of hotel front desk experience is required.
Previous supervisory or leadership experience is preferred.
Post-secondary education in hospitality is an asset.
Competency with Opera Cloud PMS and Microsoft Office is strongly preferred.
Strong verbal and written communication skills in English.
Excellent telephone etiquette and customer service skills.
Highly organized, with strong multitasking and prioritization skills.
Demonstrated decision-making and problem-solving capabilities.
Ability to work cohesively with fellow colleagues as part of a team, as well as independently in a fast-paced environment.
Available to work varied shifts, including days, evenings, weekends, and holidays.
Must be available for occasional overnight shifts from 11:00 p.m. - 7:00 a.m.

Thank you for your interest. We look forward to welcoming the successful candidate to Team Parkside!

Job Type: Full-time

Pay: From $23.53 per hour

Benefits:

Extended health care
On-site gym
On-site parking
Paid time off

Application question(s):

Are you legally eligible to work in Canada? This may include Canadian citizenship, permanent residency, a valid work permit, or other authorization to work in Canada. Only candidates with eligible work status will be considered for this role.

Please specify your current status.

Are you currently living in Victoria

Work Location: In person

Quick apply

Refine Your Search

guest services agent jobs in duncan, bc

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Night Auditor (Part Time)

Front Desk Agent

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Night Auditor

Swans Hotel - Front Desk Agent - NIGHT SHIFT (Full Time / overnight)

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