Automotive Operations Manager
Canadian Tire Midland
Midland, ON
Full-Time | Competitive Salary + Bonus + Profit Sharing + Benefits
Lead Automotive Excellence at Canadian Tire Midland
Located on the beautiful shores of Georgian Bay, Midland offers the perfect balance of career growth, affordability, and outdoor lifestyle. Whether you enjoy boating, hiking, beaches, skiing, snowmobiling, or simply spending time with family, Midland provides a quality of life that is difficult to match.
Canadian Tire Midland is a progressive, growth-focused retailer committed to exceptional customer service, employee development, and operational excellence. As we continue to invest in our future growth, we are seeking an experienced and driven Automotive Operations Manager to lead both our Automotive Service Centre and Automotive Parts Department.
This is a key leadership role responsible for driving sales, profitability, customer satisfaction, and team performance across all automotive operations.
Position Summary
The Automotive Operations Manager provides strategic and day-to-day leadership for the Automotive Service Centre and Auto Parts Department. Reporting directly to the General Manager, this role is responsible for developing high-performing teams, achieving financial targets, improving operational efficiencies, and delivering an exceptional customer experience.
The successful candidate will be a strong leader who understands both automotive service and parts operations and can effectively drive sales, manage people, processes, inventory, and customer relationships.
Key Responsibilities Leadership & Team Development
- Lead, coach, mentor, and develop Service Advisors, Parts staff, Supervisors, and Technicians.
- Foster a culture of accountability, teamwork, safety, and continuous improvement.
- Conduct performance reviews, training, succession planning, and employee development.
- Recruit, onboard, and retain top automotive talent.
Service Centre Operations
- Ensure efficient scheduling and workflow management to maximize productivity.
- Drive customer satisfaction through exceptional service and communication.
- Monitor labour performance, technician efficiency, and service department profitability.
- Ensure compliance with safety standards, company policies, and industry regulations.
Parts Department Operations
- Oversee inventory management, purchasing, stock levels, and vendor relationships.
- Ensure inventory accuracy and proper controls are maintained.
- Optimize parts availability to support both retail and service operations.
- Analyze inventory performance and implement strategies to reduce shrink and improve turns.
Financial Performance
- Develop and execute strategies to achieve sales, margin, and profitability targets.
- Monitor key performance indicators (KPIs) across service and parts operations.
- Manage departmental budgets, expenses, labour costs, and inventory investments.
- Identify opportunities for growth, efficiency improvements, and increased customer retention.
Customer Experience
- Build customer trust and loyalty through exceptional service standards.
- Resolve customer concerns professionally and effectively.
- Ensure all team members consistently deliver a positive and knowledgeable customer experience.
QualificationsRequired
- 3+ years of leadership or management experience in an automotive environment.
- Strong understanding of automotive service operations and/or automotive parts management.
- Proven experience leading teams and driving operational performance.
- Strong financial acumen with experience managing budgets, margins, and KPIs.
- Excellent communication, coaching, and problem-solving skills.
- Proficiency with computerized inventory, ordering, and work-order systems.
- Valid Ontario Driver's License.
Preferred
- Experience within an Automotive Service Centre and customer management.
- Experience with automotive systems.
- Knowledge of inventory planning, forecasting, and parts procurement.
- Automotive Service Excellence (ASE) or related industry certifications.
What We Offer
- Competitive salary based on experience
- Performance-based bonus program
- Profit Sharing
- Comprehensive Health & Dental Benefits
- Vision Care
- Life & Disability Insurance
- Employee Assistance Program (EAP)
- Store & Family Discounts
- Company Events
- On-site Parking
- Career advancement opportunities within Canadian Tire and the broader Canadian Tire family of companies
Career Growth Opportunities
This position offers a clear pathway toward future leadership opportunities including:
- Store Manager
- General Manager
- Associate Dealer
- Corporate Leadership Roles within the Canadian Tire Family
If you're an ambitious automotive leader who thrives on building teams, improving operations, and delivering outstanding customer experiences, we'd love to hear from you.
Apply today and help shape the future of automotive operations at Canadian Tire Midland.
Only selected candidates will be contacted. Applications will be retained for 90 days for consideration against future opportunities.
Pay: $70,000.00-$100,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Vision care
Ability to commute/relocate:
- Midland, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Automotive Management: 3 years (required)
Work Location: In person
