POSITION SUMMARY:
The Receptionist/Sales Assistant, under the direction of the Sales Manager, will primarily act as a first point of contact and provide general information to staff, clients, and the public. This position is responsible for greeting customers upon arrival at showroom, direct them to the appropriate sales person, answer all incoming calls, direct callers to the appropriate person within the organization. Collect payments and send information to head office using inter company mail. Liaise with contractors and maintenance personal when on site, request maintenance when needed, and provide updates to both the Sales Manager and the General Manager as required. Responsible for general office and showroom supplies, the incumbent will ensure all areas are sufficiently stocked. Outgoing and energetic, this person will assist the sales team as needed. The Receptionist/Sales Assistant must have the ability to adapt to new technology and to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Tasks may be assigned outside of their regular duties from the Sales Manager and the General Manager.
JOB DUTIES & RESPONSIBILITIES:
- Provide administrative support to coworkers and management
- Perform data entry into database
- Maintain the reception area in a tidy and presentable manner
- Maintain and ensure confidentiality with all client and department files
- Maintain a professional appearance, demeanor, and attitude at all times
- Prepare, review, and/or edit various forms of correspondence such as letters, invoices, presentations, publications, and reports
- Administer and manage inbound and outbound mail, including priority post, packages, courier services, and other correspondence
- Act as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions
- Answer telephone and electronic inquiries and relay telephone calls and messages
- Maintain and monitor office supply inventory levels; request orders as required; and arrange for servicing of office equipment when directed
- Photocopy and organize documents for distribution, mailing, binding, and filing
- Present a positive and professional image of the organization when interacting with employees, clients/customers, visitors, and internal/external stakeholders
- Schedule and confirm appointments, meetings, and conferences for management team and/or clients/customers as requested by the management team
- Accurately file correspondence, invoices, and receipts
- Backup to the Sales team when needed
- Participate in team meetings and training as required by the Sales Manager
- All other related duties as required by the Sales Manager
JOB REQUIREMENTS:
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- 1-2years of experience in a related role
- Superior telephone manners and strong interpersonal skills
- Proficient in Microsoft Office programs (including Word, Excel, and PowerPoint)
- Proficient in database applications and administration systems
- Meticulous records maintenance skills
- Ability to prioritize and manage conflicting demands
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Ability to remain calm and poised in urgent situations
- High school diploma, GED, or equivalent
- High level of integrity and work ethic
- Demonstrated time management skills
- Ability to write and format moderately complex correspondence, including memos and letters
- Ability to maintain filing systems, databases, and basic diary/minutes management
- Commitment to Health and Safety and abiding all MOL, ESA, AODA, OHRC, and OHSA requirements and other applicable federal or provincial legislation.
COMPETENCIES:
- Teamwork
- Results Orientated
- Problem Solving
- Continuous Improvement
- Commitment to Health and Safety
- Adaptability
- Attention to Detail
- Client/Customer Focus
- Professionalism
- Time Management
- Communication Skills
WORKING CONDITIONS:
- Operation of desktop computer and peripherals
- Extended periods of sitting
- Interaction with employees, management, and the public at large
- Working in a busy office/showroom environment with frequent interruptions
- Occasional overtime
What are the Perks?
- Corporate Discounts
- Company Events
- Company Shirts and Hats/Toques
- Company supplied Safety boots and other required PPE
- Training Reimbursement Program
- Benefits
- Employee of the Month Program and other incentive programs
- A company culture that is focused on the well-being of employees and their Health and Safety (we hold monthly tool talks regarding a health & safety topic)
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Commitment to Inclusivity and Accessibility
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Stonex Granite and Quartz Inc. is committed to providing an inclusive hiring process for all interested applicants, regardless of race, creed, origin, ethnicity, citizenship, sexual orientation and identity, gender, age, family status, disability and any other protected grounds under the Ontario Human Rights Code.
Furthermore, Stonex Granite and Quartz Inc. commits to providing an accessible hiring process for all those individuals who live with different abilities as defined by the Accessibility for Ontarians with Disabilities Act, 2005. Should you require accommodation to participate in this hiring process, please contact Human Resources and we will do our best to meet your individual needs.
Job Types: Full-time, Permanent
Pay: $19.00-$23.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Education:
- Secondary School (preferred)
Experience:
- receptionist: 1 year (preferred)
Work Location: In person
