Niagara Falls, On Healthcare administrative support occupations Jobs – 32 Openings This Week

Care Coordinator (MVA)/ Reception
Critical Trauma Therapy —St. Catharines, ON
- $20–$26 an hour
- Full-time
- Microsoft Outlook
- Medical office experience
- Administrative experience
- Dental care
- Paid time off
Quick apply
9d
Medical Administrative Assistant
Amanda Lepp Medicine Professional Corporation —St. Catharines, ON
- From $22 an hour
- Full-time
- Medical office experience
- Front desk
- In-person
- Dental care
Quick apply
2d
Medical Administrative Assistant
MedCare Health System —Niagara Falls, ON
- $19–$20 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Medical office experience
Quick apply
7d
Administrative Assistant
MedCare Health System —Niagara Falls, ON
- $18–$19 an hour
- Part-time
- Microsoft Outlook
- Medical office experience
- Administrative experience
Quick apply
Reception/Administrative Assistant (MVA)
Innovative Occupational Therapy Services —St. Catharines, ON
- $20–$26 an hour
- Full-time
- Microsoft Outlook
- Medical office experience
- Administrative experience
- Dental care
- Paid time off
Quick apply
2d
Patient Care Coordinator
Canadian Addiction Treatment Centers —Niagara Falls, ON
- $19 an hour
- Part-time
- CPR Certification
- Microsoft Outlook
- First Aid Certification
- Paid time off
Quick apply
Medical Receptionist
BeshayMD Clinic —Niagara Falls, ON
- From $19 an hour
- Part-time
- High school diploma or GED
- Front desk
- Phone etiquette
Quick apply
Team Assistant/ Medical Scheduler
CarePartners —St. Catharines, ON
- $17.60–$21.46 an hour
- Weekends as needed
- Administrative experience
- Data entry
- Communication skills
- Dental care
- Employee assistance program
6d
Intake & Patient Experience Coordinator
Ambio Life Sciences SA de CV —Grimsby, ON
- $25 an hour
- Weekends as needed
- Hybrid work
- CRM software
- Microsoft Outlook
- Organizational skills
- Paid time off
Quick apply
13d
Client Coordinator
Quest Community Health Centre —St. Catharines, ON
- $49,552.52–$59,758.41 a year
- Full-time
- Medical office experience
- English
- Microsoft Office
- COVID-19 protective measures
Quick apply
6d
Dental Front Desk
Dr Alan Sian Dentistry Profess —Niagara Falls, ON
- $24–$30 an hour
- Part-time
- Medical office experience
- Organizational skills
- Medical terminology
Quick apply
8d
Dental Receptionist/Hygiene Coordinator
Welland —Welland, ON
- Full-time
- Organizational skills
- In-person
- Medical terminology
Quick apply
Dental Receptionist
Smithville Smiles Family Dentistry —Smithville, ON
- $28–$32 an hour
- Full-time
- In-person
Quick apply
11d
Lead Dental Receptionist
The Pines Dental —Welland, ON
- $25–$28 an hour
- Full-time
- Administrative experience
- Supervising experience
- Team management
- Dental care
Quick apply
10d
Dental Receptionist / Patient Treatment Coordinator
Mountainview Dental Care —St. Catharines, ON
- $25–$28 an hour
- Full-time
- Organizational skills
- Dental care
Quick apply
4d
Medical Receptionist
Greater Niagara Medical Imaging —St. Catharines, ON
- From $18 an hour
- Part-time
- Bachelor's
- Front desk
- Epic
Quick apply
1d
Unit Clerk (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- $45,000–$57,000 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Business
- Dental care
Quick apply
Medical Secretary
Bridges Community Health Centre —Port Colborne, ON
- $42,018–$50,624 a year
- Weekends as needed
- Bilingual
- Customer service
- Administrative experience
- Dental care
- Paid time off
Quick apply
13d
Medical Office Assistant
Pancare Inc. —St. Catharines, ON
- $19–$22 an hour
- Contract
- Microsoft Office
- High school diploma or GED
- Analysis skills
Quick apply
1d
Medical Administrative Assistant
Peaker Eyewear —Grimsby, ON
- $20–$22 an hour
- Part-time
- Microsoft Word
- Medical office experience
- English
- Vision care
- Flexible schedule
Quick apply
Receptionist
The Wellness Hub —Stoney Creek, ON
- $20–$24 an hour
- Weekends as needed
- Inventory control
- Administrative experience
- Bachelor's
Quick apply
14d
Medical Billing Specialist
Optimal Billing Solutions —Smithville, ON
- $20–$23 an hour
- Full-time
- Nursing
- Medical office experience
- In-person
Quick apply
6d
Dental Receptionist
Niagara Peninsula Orthodontics —Niagara Falls, ON
- Full-time
- In-person
- Epic
Quick apply
Dental Office Receptionist
Brock Dental —Thorold, ON
- $19–$22 an hour
- Part-time
- Administrative experience
- Organizational skills
- Medical terminology
- Dental care
- Paid time off
Quick apply
2d
Front Desk Receptionist (2 Positions Available)
Dia Physio Care and Wellness Center —Grimsby, ON
- $18–$25 an hour
- Temporary
- Google Suite
- Data entry
- Front desk
- Flexible schedule
Quick apply

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Care Coordinator (MVA)/ Reception

Critical Trauma Therapy
St. Catharines, ON

Quick apply

Job details

Full-time
9 days ago

Benefits

Extended health care
Dental care
Paid time off
Paid vacation
Vision care
Life insurance

Skills

Microsoft Outlook
Electronic medical records
Case file maintenance
Customer appointment booking
Medical office experience
Administrative support experience
Filing
Administrative experience
Schedule management
Personal Health Information Protection Act (PHIPA) requirements
Insurance claims handling experience
EMR/EHR
Medical reception and administration experience
Jane App
Client services
File scanning and digitization
Customer service orientation
Organizational skills
Front desk
Managing patient records
Communication skills
Client interaction

Full job description

Job description:

Critical Trauma Therapy is seeking a detail-oriented and organized Receptionist/Administrative Assistant to join our team in an in-person capacity. This role is essential to maintaining the high quality of care we provide to our clients by ensuring administrative excellence behind the scenes

Why Join Critical Trauma Therapy?

Competitive compensation
Comprehensive benefits package (Vision, Dental, LTD, Travel Insurance, Prescription Drug Coverage, and paramedical service)
Paid vacation
Professional development and advancement opportunities
Supportive, collaborative team environment
Primarily based at one clinic location (Grimsby or St. Catharines), with occasional vacation coverage at the other location

Position Summary

The Care Coordinator/ Reception is the first point of contact for clients, referral sources, and visitors to our clinics. This position provides administrative, reception, scheduling, and extended health benefits support while ensuring the efficient day-to-day operation of our Grimsby and St. Catharines locations.

The successful candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced healthcare environment while maintaining confidentiality and professionalism.

Key Responsibilities

Reception & Client Experience
Greet clients, families, and visitors in a professional and welcoming manner.
Answer incoming telephone calls and respond to email inquiries.
Schedule, confirm, reschedule, and cancel appointments.
Maintain clinician schedules and assist with appointment optimization.
Prepare treatment rooms and reception areas to ensure a welcoming clinic environment.
Receive and distribute mail, deliveries, and clinic correspondence.
Process client payments and issue receipts as required.

Extended Health Benefits Administration

Verify extended health benefit coverage with insurance providers.
Assist clients with benefit-related inquiries and explain coverage where appropriate.
Submit claims through insurer portals when applicable.
Communicate with insurers regarding claim status, approvals, and required documentation.
Submit and manage Motor Vehicle Accident (MVA) claims through HCAI (Health Claims for Auto Insurance).
Submit and track billing for EHB, WSIB, OHIP, OAP, and Veterans Affairs claims.
Communicate directly with insurance adjusters and lawyers regarding claim status, documentation, and approvals.
Prepare OCF-18 (Treatment and Assessment Plan) and OCF-21 (Auto Insurance Standard Invoice) forms for multiple different services.
Assist therapists with obtaining required insurer documentation.
Maintain accurate benefit and billing records.

Administrative Support

Prepare, scan, upload, and organize client documentation.
Maintain electronic client files in accordance with PHIPA requirements.
Assist therapists with administrative tasks and document preparation.
Monitor clinic supplies and coordinate inventory orders.
Maintain office equipment and coordinate service requests when needed.
Assist with onboarding paperwork and general office administration.
Support management with special projects and other administrative duties as assigned.

Scheduling & Coordination

Coordinate new referrals and intake appointments.
Ensure referral documentation is complete prior to appointments.
Liaise with therapists regarding scheduling changes and client needs.
Assist with waitlists and appointment availability.
Coordinate communication with referral sources and external stakeholders.

Customer Service

Provide exceptional customer service to clients, referral sources, insurers, and healthcare professionals.
Resolve routine client concerns professionally and escalate issues when appropriate.
Maintain a positive and professional clinic environment.

Skills & Qualifications

Required

Minimum 2 years of administrative or reception experience, preferably in a healthcare setting.
Excellent customer service and interpersonal skills.
Strong verbal and written communication abilities.
Exceptional organizational and multitasking skills.
Proficiency with Microsoft Office (Word, Outlook, Excel).
Ability to work independently while managing competing priorities.
Strong attention to detail.
Ability to maintain strict confidentiality.
Reliable transportation to travel between the Grimsby and St. Catharines clinics as required.
Extensive knowledge of how HCAI, Motor Vehicle Accident (MVA), EHB, WSIB, OHIP, OAP, and Veterans Affairs billing and claims submission works is mandatory, as this role is responsible for preparing and submitting these claims.
Ability to communicate directly with insurance adjusters and lawyers regarding claims, documentation, and approvals.
Ability to prepare OCF-18 and OCF-21 forms for multiple different services is mandatory.
Strong organizational skills with the ability to learn and operate multiple billing/claims systems; systems training will be provided.
Excellent written communication skills, including the ability to draft professional letters and maintain detailed case notes.

Preferred

Experience working in an occupational therapy, physiotherapy, rehabilitation, or medical clinic.
Experience with extended health benefits administration.
Familiarity with electronic medical records (EMRs) and scheduling software.
Knowledge of PHIPA and healthcare privacy requirements.
Experience working with insurance companies or third-party payers.
Knowledge of Jane App is an asset.

Key Competencies

Exceptional Customer Service
Professional Communication
Organization & Time Management
Attention to Detail
Initiative & Problem Solving
Teamwork & Collaboration
Adaptability
Confidentiality & Professionalism

Working Conditions

Primarily office-based at one clinic location (Grimsby or St. Catharines), with occasional travel required to the other location for vacation coverage
Combination of reception, administrative, and scheduling responsibilities.
Frequent interaction with clients, families, therapists, insurers, and referral sources.
Fast-paced healthcare environment requiring excellent multitasking and prioritization.
Very fast-paced environment with strict deadlines and the management of thousands of client files.

Salary Range

Compensation will be discussed during the interview process and will be based on the successful candidate's education, skills, and relevant experience.

We are excited to welcome the right individual to our growing team. If you are passionate about providing exceptional customer service and enjoy supporting healthcare professionals in delivering outstanding client care, we encourage you to apply.

Additional Information

At Critical Trauma Therapy, we value a fair and transparent hiring process. We do not use artificial intelligence (AI) to screen, rank, or make hiring decisions on applications. Every application is reviewed by a member of our hiring team to ensure candidates are evaluated based on their qualifications, experience, and potential.

Learn more about us at: https://criticaltraumatherapy.com/

Pay: $20.00-$26.00 per hour

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
Vision care

Application question(s):

Do you have experience submitting Motor Vehicle Accident (MVA) claims through HCAI (Health Claims for Auto Insurance)?
Do you have experience communicating directly with insurance adjusters and lawyers regarding claim status, documentation, and approvals?
Do you have extensive knowledge of billing/claims processes for HCAI, EHB, WSIB, OHIP, OAP, and Veterans Affairs? Are you comfortable managing a high volume (thousands) of files in a fast-paced environment with strict deadlines?
This role is primarily based at one clinic (Grimsby or St. Catharines) but requires occasional travel to the other location for vacation coverage. Are you able to travel between both clinics as needed?
Do you have experience preparing OCF-18 (Treatment and Assessment Plan) and OCF-21 (Auto Insurance Standard Invoice) forms for multiple different services?

Work Location: In person

Quick apply

Refine Your Search

healthcare administrative support occupations jobs in niagara falls, on

Care Coordinator (MVA)/ Reception

Medical Administrative Assistant

Medical Administrative Assistant

Administrative Assistant

Reception/Administrative Assistant (MVA)

Patient Care Coordinator

Medical Receptionist

Team Assistant/ Medical Scheduler

Intake & Patient Experience Coordinator

Client Coordinator

Dental Front Desk

Dental Receptionist/Hygiene Coordinator

Dental Receptionist

Lead Dental Receptionist

Dental Receptionist / Patient Treatment Coordinator

Medical Receptionist

Unit Clerk (Orillia)

Medical Secretary

Medical Office Assistant

Medical Administrative Assistant

Receptionist

Medical Billing Specialist

Dental Receptionist

Dental Office Receptionist

Front Desk Receptionist (2 Positions Available)

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