THE ORGANIZATION:
At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.
THE POSITION:
The Halifax Convention Centre managed by Events East Group is now inviting applications for the position of Associate Event Manager with our Event Management team.
The Associate Event Manager (AEM) supports Events East Group by ensuring efficient and effective planning and delivery of contracted events at both of our venues. The Associate Event Manager is primarily responsible and accountable for leading event pre-planning as well as providing general oversight of event delivery.
The AEM supports operational teams by ensuring the timely, accurate input of detailed event information. The AEM also supports Sales and Business Development efforts by building and maintaining strong client relationships and by delivering events of world-class caliber, all while adhering to the Events East corporate mission, vision, and strategy for service delivery.
THE DUTIES AND RESPONSIBILITIES:
Operations:
- Plan and execute a percentage of events, as assigned, with focus on:
- Local and regional events, including meetings, conferences, conventions, sporting events, trade shows, and food and beverage-based functions,
- National events dependent upon scope and complexity.
- Internal meetings and events, including those with external attendees.
- Collaborate with customers and relevant internal departments to ensure successful event delivery in alignment with service standards, actively addressing issues, correcting errors, and accommodating last-minute changes as needed.
- Support Event Managers on large-scale events, acting as a secondary point of contact for clients when required.
- Adhere to Event Management policies, procedures, and service delivery standards, particularly regarding procurement of event detail, programming of event detail, and oversight of event delivery.
- In coordination with the security department, as well as senior management, oversee event risk assessment and emergency planning for assigned events.
- Manage operational meetings (e.g.: internal pre-cons) to support event delivery teams. Manage client-focused meetings (e.g.: pre- and post-convention meetings) to ensure exceptional event experiences.
- Proactively support and maintain Primary Point of Contact strategy, including delivering constructive feedback on the strategy and offering a solution-centric approach.
- Engage in developing, planning, and executing client-centric specialty programs.
- Participate in the development of Service Delivery Standards to support consistency and standardization across both of our venues.
- Maintain positive, professional relationships with all industry partners, including service suppliers, hoteliers, and planners.
- Engage in professional development activities as directed.
- Other duties as required.
Leadership:
- In consultation with operational teams and senior event management, provide direction and counsel to clients, proactively guiding them to make choices which will lead to successful event delivery.
- Actively participate and provide constructive leadership in meetings, projects, and working groups as assigned and directed.
- Act as mentor for event coordinator(s).
- Act as a positive role model for all staff members in job performance, work ethic, and disposition.
- Foster positive relationships with all teams, championing organizational values and recognizing colleagues who demonstrate supporting behaviors.
Health & Safety:
- Report all safety hazards to the direct supervisor as soon as is reasonably possible. Take action to correct the safety hazard if possible and reasonable.
- Report all incidents and near misses to the direct supervisor as soon as is reasonably possible. Participate fully in the incident and near miss investigation procedure.
- Create, promote, and follow all departmental standards and guidelines, job procedures, and equipment operation protocols to continuously ensure the safety of oneself, team members, and clients.
- Identify and mitigate any event-related health and safety concerns, both property-related and food and beverage-related.
- Assess potential safety hazards following event set up and throughout the onsite event cycle to ensure safe operations for guests and employees.
- Actively participate in emergency preparedness training including information sessions, group activities, and situational simulations.
- Resolutely support the Joint Operational Health and Safety Committee (JOHSC) in all its endeavors and promote health and safety initiatives by reinforcing organizational culture.
THE PERKS AND BENEFITS:
- 3 weeks of vacation starting
- Sick and personal days
- Employee and Family Assistance Program (EFAP) available through Telus Health
- Discounts
- Free counselling services
- Resources available for personal life needs
- Medical & Dental benefits through Medavie BlueCross as soon as you start!
- Short Term Illness (STI) and Long Term Disability (LTD)
- Participation in the Province of Nova Scotia Public Service Superannuation Plan
- 13 paid holidays or Time in Lieu for working on the holiday
- Paid bereavement leave
- Discounted transit bus pass through SmartTrip
- Discounted gym membership at Goodlife Fitness
THE PROFESSIONAL REQUIREMENTS:
Education and Experience:
- Completion of post-secondary education
- Post-secondary education in the hospitality and tourism industry considered an asset.
- Recognized industry certification considered an asset
- CMP and/or CMM designations considered a strong asset
- 3+ years of experience in event management or event coordination
- Must be available to work varying shifts, including mornings, days, evenings past midnight, weekends, holidays, and occasionally 'on call' as required.
- Shifts can be up to 12 hours in length.
- This position is performed at a computer station located within standard office cubicles.
- This position will frequently operate within the Halifax Convention Centre and Scotiabank Centre during live events. The following environmental conditions are present during these times:
- Loud noise from events and guests
- A large number of people to navigate through
- Hot and cold temperatures
- Low level of lighting
- Lighting displays that include strobe and coloured lighting
- Cement flooring and stairs
- Though this position will have administrative duties, the majority of time will be spent walking through the building(s) and standing for extended periods of time.
Events East is committed to a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage applications from qualified African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities, Indigenous persons, and persons from the 2SLGBTQIA+ community. We encourage applicants to self-identify.
During the recruitment process, applicants have the right to request an accommodation. Any applicant invited to participate in testing or an interview and who requires an accommodation should discuss their needs, in confidence, with the Recruiter when selected.
TO APPLY: Apply via Career Beacon.
APPLICATION DEADLINE: Applications will be reviewed as they are received until the position is filled.
We thank all applicants for their interest, however only those selected for an interview will be contacted.
For further information, please visit our website at www.eventseast.com.
