YOUR DAILY MISSION: Create and deliver a kick ass Café experience for all our guests, by making incredible coffee creations and human bean connections.
WHO ARE WE?
We’ve been making kick-ass coffee for over 25 years.
We’re Canada’s #1 selling Whole Bean coffee. All our coffee is Organic and Fairtrade, roasted right in the Canadian Rocky Mountains smack dab in the middle of nowhere.
And it’s not just our coffee that’s good. We’ve been recognized as one of the Best Workplaces in Canada by Great Place to Work since 2015. We work hard and have fun. That’s how we roll.
In 2023, we opened the doors to our reimagined, signature café. It’s as close to fresh-roasted coffee as it can get. This is where mountain culture meets elevated experience. Where human beans and coffee beans are connected. Where everyone who comes through the doors leaves slightly more caffeinated and a whole lot more loved.
WHO ARE YOU?
You love coffee. You love people. And you know that great service is just as important as a great cuppa. Whether you're pulling espresso shots or helping someone discover their new favourite blend, you bring care and presence into every conversation. You’re all about creating a welcoming space where everyone feels seen, heard, and well-caffeinated. Things move quickly around here, and you know how to match the pace. You enjoy connecting with others, take pride in the little details, and above all else, know how to have a little fun along the way.
WHAT WILL YOU DO?
Create an exceptional experience for all our Café guests, while working with people who love what they do. Your day-to-day will involve crafting quality beverages, running the register, restocking merch, and clearing tables. This is our signature café – there’s no other like it. It only makes sense that our customer service is at the same level of legendary, which is why you’ll be providing a kick-ass experience to everyone who walks through our doors. In a nutshell, yeah, you’ll be making delicious coffee… but you’ll also be creating a one-of-a-kind experience that warms hearts and blows minds.
RESPONSIBILITIES
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Offer outstanding customer service with a strong focus on prioritizing the guest experience through connection, hospitality, and great coffee.
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Prepare and serve high-quality coffee and espresso beverages to café standards, ensuring consistency, quality, and speed.
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Run food and drinks to tables when needed, ensuring orders are delivered accurately and efficiently.
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Support smooth café operations by clearing tables, stocking the food display, and assisting customers as needed.
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Maintain cleanliness and organization throughout the café, including washing dishes, keeping tools and ingredients clean and organized, and managing garbage and recycling.
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Restock fridges, syrups, merchandise, the condiment bar, grab-and-go fridge, and other supplies as needed.
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Anticipate café and guest needs by staying aware of your surroundings and responding to customer requests or questions.
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Participate in ongoing training and taste testing to build product knowledge and continuously develop barista skills.
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Keep all workspaces clean and organized, including both indoor café areas and the patio, and communicate proactively when supplies are running low.
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Follow Kicking Horse Coffee’s operational procedures for food handling, cash handling, beverage preparation, and safety.
QUALIFICATIONS
MUST HAVES:
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Previous food and beverage experience (café, restaurant, or similar environment)
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Love for coffee. If you aren’t keen to make a mean cup of joe or learn about all things coffee, this may not be for you.
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Love for people. You create real connections with people.
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Strong communication and customer service skills, with the ability to keep pace in a quick-moving, team-focused environment.
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Must be legally entitled to work in Canada.
ASSETS:
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Food Safe Level 1 or 2 certification.
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Coffee education, including latte art, brewing methods, espresso calibrations, and knowledge of flavour profiles.
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Point of sale systems and cash handling experience.
SCHEDULING & WAGE
This is an on-site position located in Invermere, BC. The Café operates seven days a week in the summer and five days a week outside of the summer months. Scheduling requirements include weekends and statutory holidays. We currently have permanent positions available, offering full-time hours. The wage for this role ranges from $19.00 - $23.64 per hour (depending on experience) and is eligible for tips.
WHAT WE VALUE. AND WHAT WE LOOK FOR.
Do What’s Right. It’s not always neat and tidy. It means taking care of people, the planet and the business. No posturing, no greenwashing, just grown-up conversations and real accountability.
- Think it through and keep it real. Whether you’re on the line, in prep, or managing a rush, you think ahead, communicate honestly, and make decisions that support service, quality, and the team.
Never Half-Ass It. We’re on a mission to annihilate mediocrity. It’s not about burning out - it’s about showing up, caring deeply, working smart, and taking our craft seriously (but not ourselves).
- Bring the pride and the polish. You care about the pour, the plate and the clean up. Whether you’re creating dishes or scrubbing pans, you do it with care and craft.
Cut the Bullshit. It’s about systems that work without waste, kindness without drama and root-cause thinking over quick fixes. No fluff, no fuss – just clarity, honesty and getting to the heart of things.
- Cut the noise and keep it simple. You know what needs your attention, don’t overcomplicate things, and look for smart, practical ways to make the work flow better.
Be Remarkable. We’re not here to play it safe or follow the crowd. We’re here to break patterns, defy expectations and drop a few jaws along the way. If it’s forgettable, it’s not for us.
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Think big and get after it. You’re not afraid to bring ideas, improve a process, or jump in when something needs doing before it becomes a bigger issue.
Do It All With Love. Love? Buck yeah, Love! It’s our not-so-secret ingredient. We care deeply about the work we do, the people we work with, and the impact we have. That love shows up in every cup – and in every shift, plate, and interaction.
- Lead with kindness, care and respect. You treat guests and teammates like humans (not just transactions). You bring empathy to the floor, not just efficiency.
- Build trust and show up for each other. You’re honest, open, and dependable, celebrate the wins, support each other through the wobbles, and help create a space where people feel welcomed and valued.
PERKS TO PIQUE YOUR INTEREST
When individuals thrive, communities thrive. And we are here to help that happen. The following perks and programs have been designed with intention to ensure our people prosper.
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Mug Fillers: Damn good discounts on coffee beans, and have all the caffeine you will need to keep you fuelled onsite. These benefits include discounted beverages, food, and merchandise in the Café.
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Environmental and Community Giving: Our Green Commuting program pays employees up to $3.00 per day for choosing a green commute to work. Our Dream Fund provides Kicking Horse Coffee dreamers with financial funding to put towards community projects.
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Uniform and Work boot Reimbursement: We want you safe, supported and comfortable. KHC supports full-time team members with a reimbursement program for footwear and uniforms that helps with the costs.
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Comprehensive Benefits: Designed to support employee wellness and mental health, our benefits program is as full as our mugs! We offer our full-time team members:
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Extended medical, dental and vision coverage starting on your first day.
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Annual $2,000 flexible paramedical services coverage.
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Access to our emergency or crisis support through our Employee & Family Assistance Program.
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Annual $700 Wellness Allowance.
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A whole heck of a lot of time off, including 4 weeks of paid vacation after one year of work.
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Celebrate your birthday with a paid day off and a $100 gift certificate to your local business of choice.
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Coffee Education: Deep dive into the soul of what we do, explore everything from processing methods to brewing techniques through our Coffee Education programming.
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Training and Development: We believe in supporting personal and professional growth. Learning is key to doing great work, but more than that, it helps us stay curious, adapt to change, and become masters of our fields.
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Exceptional Human Beans: Working with a kick-ass team? We think that is the best perk of all. Our crew of coffee lovers love what they do and are great at it too! Foodies, cooks, coffee lovers, fun havers and hard workers alike.
HOW TO APPLY
Sound like your cuppa? You should probably apply. Create your account with our candidate portal (through Get Hired) and submit your resume and application form. Since you’re more than just a resume, please be prepared to answer a few questions about yourself in your online application.
SPIRIT OF LOVE
Love means welcoming everyone to ensure an inclusive place for all. We seek team members from all walks of life, backgrounds, and cultures.
