Saanich, Bc Customer support & client services managers Jobs – 10 Openings This Week

Manager - Customer Experience
Rogers' Chocolates —Victoria, BC
- $70,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Store discount
- Dental care
Quick apply
7d
Territory Manager/Customer Service Manager
Canadian Linen —Victoria, BC
- $65,000–$74,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick apply
Client Success Manager - Automotive
Vicimus Inc. —Langford, BC
- Full-time
- Hybrid work
- Bilingual
- Communication skills
- Marketing
Quick apply
Guest Services Supervisor
Central Walk Mayfair Shopping Centre —Victoria, BC
- $45,000–$50,000 a year
- Weekends as needed
- Hospitality
- Customer service
- Microsoft Office
- Paid time off
Quick apply
2d
Freelance Team Leader Manager / Key Account Manager – Call Center (100% Remote)
Sqwad —Canada
- $60,000–$100,000 a year
- Remote
- Bilingual
- English
- Organizational skills
Quick apply
Permit Operations Lead (Fully Remote)
PermitFlow —Canada
- $70,000–$100,000 a year
- Full-time
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- Project management
- Construction experience
- Commuter benefits
- Dental care
Quick apply

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Manager - Customer Experience

Rogers' Chocolates
Victoria, BC

Quick apply

Job details

Full-time
7 days ago

Benefits

Store discount
Dental care
Paid time off
On-site parking

Skills

Microsoft Powerpoint
Microsoft Word
Sage
Microsoft Excel
Microsoft Outlook
Sales
Marketing
Customer service
ERP systems
English
Microsoft Office
E-commerce
Bachelor's
Business
Account management
Leadership
Analytics

Full job description

Position Title: Manager - Customer Experience
Reports To: President & CEO

Position Purpose

The Manager, Customer Experience is responsible for leading the Company's customer experience strategy across wholesale, ecommerce, corporate gifting, and consumer customer service channels. This position is designed as a leadership development role that will grow alongside Rogers' Chocolates as the Company executes its five-year Strategic Plan.

This role will be hands on with significant involvement either directly or indirectly in the processing of transactions. This involvement intensifies during our holiday season. The role is accountable for strengthening customer loyalty, improving customer satisfaction, enhancing customer communications, and providing customer insights that support profitable growth. The position works collaboratively with the Director Sales & Marketing as well as the Director of Retail Operations to ensure a consistent Rogers' Chocolates brand experience. This is not a sales or marketing position.

Primary Responsibilities

· Lead customer service across Wholesale, Ecommerce, Corporate Gifting and Consumer Services.

· Ensure timely order processing.

· Manage customer inquiries received through telephone, email, website and social media.

· Develop and implement customer loyalty and retention initiatives.

· Manage CRM systems and customer databases to support business growth.

· Manage the B2B and B2C websites.

· Partner with Sales, Marketing and Production to improve the end-to-end customer journey.

· Provide customer insights that support pricing, merchandising, product development and strategic planning.

· Represent Rogers' Chocolates at trade shows and customer events as required.

· Develop and coach a high-performing customer-focused team.

· Collaborate with the Director Sales & Marketing and Director of Retail Operations by sharing customer insights and identifying opportunities to improve the overall brand experience while respecting separate operational accountabilities.

Key Performance Measures

· Customer Satisfaction

· Customer Retention and Loyalty

· Complaint Resolution Time

· Ecommerce Customer Experience

· Wholesale Customer Satisfaction

· Corporate Gifting Customer Satisfaction

· Team Development

· Completion of Strategic Projects

· Achievement of Departmental Objectives

· Support of Company Financial Performance

Career Development

Rogers' Chocolates is committed to developing leadership talent from within. This role has been intentionally structured to expand as the Company grows.

Years 1–2: Learn the business, order processing, develop relationships with team and key accounts. Build operational excellence, customer service capabilities, CRM discipline and foundational loyalty initiatives.

Years 3–4: Expand responsibilities to include customer analytics, loyalty strategy, digital customer experience, Voice of the Customer programs and broader leadership.

Year 5+: Subject to sustained performance and successful execution of the Strategic Plan, the role is expected to evolve into Director, Customer Experience & Loyalty with increased strategic responsibility, leadership scope and compensation.

Compensation Philosophy

Starting Salary: $70,000–$90,000 depending on experience and qualifications.
Target Hiring Range: $78,000–$85,000. The Company rewards performance, leadership development and career growth aligned with business growth.

Qualifications

Bachelor's degree in Business, Marketing, Commerce or related discipline preferred. Minimum five years of progressive leadership experience in customer service, customer experience, account management, retail support, ecommerce or consumer products. Advanced experience with Microsoft Office suite (Excel, Word, PowerPoint, Outlook) required. Experience with ERP/GL system (preferably SAGE 300) including Order-to Cash (O2C) transaction processing. Strong english language communications skills, both written and verbal are essential. The ideal candidate will be tech savvy and curious to learn about current systems and propose future changes to drive efficiency gains.

Pay: $70,000.00-$90,000.00 per year

Benefits:

Dental care
On-site parking
Paid time off
Store discount

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in saanich, bc

Manager - Customer Experience

Territory Manager/Customer Service Manager

Client Success Manager - Automotive

Guest Services Supervisor

Freelance Team Leader Manager / Key Account Manager – Call Center (100% Remote)

Permit Operations Lead (Fully Remote)

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