À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Join Our Team and Succeed Together
TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support.
Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, enabling organizations to deliver seamless benefits experiences while we handle
the intricate technical and administrative complexities.
The Impact You'll Make
As an Implementation Consultant, you'll serve as both a subject matter expert and technical systems resource, bridging the gap between complex benefits administration and seamless client experiences.
You'll lead implementation projects, manage sophisticated data processing activities, and ensure our clients receive exceptional technical support throughout their benefits journey.
What You'll Do
Daily Operations & Administration (50%)
Manage administrative and case management issues with minimal supervision
Process individual participant requests and plan-level data operations
Complete and peer review transactions and file postings for plan participants
Ensure all items are processed accurately and within agreed-upon SLA timeframes
Communicate with clients regarding participant inquiries requiring additional information
Technical Analysis & System Configuration (30%)
Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development
Test and analyze system configurations against requirement documents during implementation and administration
Leverage sophisticated database tools to set up healthcare and group benefits databases
Define data fields, import data, design screens, and create queries and reports
Apply strong knowledge of Health and Welfare Benefit domain rules and regulations
Review plan documents to build plan-specific knowledge and assist with research
Quality Assurance & Project Management (20%)
Participate in client-specific and TELUS Health-wide project initiatives
Monitor project schedules to ensure deliverables are met on time
Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines
Integrate quality assurance processes into all projects and deliverables
Notify project managers or clients proactively if timelines are at risk
What You Bring to the Team
Experience & Expertise:
3-5 years in Benefits Administration industry, or as an Analyst/Operations Specialist
Demonstrated strength in analytical thinking and exceptional attention to detail
Familiarity with healthcare or group benefits concepts
Proven ability to prioritize and manage multiple projects simultaneously
Technical Skills:
Working knowledge of Excel including VLookup, Pivot Tables, and Macros
Strong ability to learn new systems and processes quickly
Experience with data processing and analysis
Core Competencies:
Excellent oral and written communication skills
Strong organizational and time management abilities
Self-motivated, quality-conscious, and committed to meeting deadlines
Ability to thrive in a collaborative team environment
Preferred Qualifications
Working knowledge of SQL, MS Access, and/or VB
BA/BS degree
Project management background
Previous experience with database management or data processing
Experience in project coordination or administrative support roles
Professional certifications in HR, benefits, or related fields (CEBS, SHRM, etc.)
Experience working in a consulting or client services environment
Understanding of compliance requirements in benefits administration
Your Success Profile
We're looking for someone who brings:
Growth Mindset – Genuine desire for professional development with openness to feedback and continuous improvement
Problem-Solving Excellence – Natural curiosity to understand complex processes and develop innovative solutions
Adaptability – Flexibility and resilience in a fast-paced, dynamic environment
Collaborative Spirit – Willingness to support team members and contribute to collective success
Positive Attitude – Enthusiasm when facing new challenges and learning opportunities
Salary Range: $58,100 - $90,000 CAD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more…
Job Type: This is for a current vacancy
À propos de nous
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
