Position: Practice Manager
Hospital: Admirals Walk Pet Hospital
Location: Victoria, British Columbia
Job Type: Full-time Employment
Position Overview: Admirals Walk Pet Hospital is seeking an enthusiastic full-time Practice Manager to join our amazing team. The Practice Manager will provide onsite leadership and oversight of the veterinary health care team to ensure that high-quality care is provided to our patients and their people.
Experienced RVTs encouraged to apply! This is the perfect opportunity for an experienced RVT that would like to continue utilizing all their RVT skills and simultaneously assume managerial responsibilities.
If you’re searching for a welcoming environment where you will be appreciated for your contribution to a team of really supportive people, and you possess a disposition towards leadership – we want to hear from you!
People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, physiotherapy, chiropractor, operations, management, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply.
The successful candidate will be scheduled for an average of 40 hours per week over 5 days.
P3 stands for Pets-People-Practice: Balancing a healthy relationship between all 3 P’s is what is needed for a sustainable and successful veterinary business.
Our Values: Pets Pet Focused
People One Team, Service Driven
Practice Honest, Hardworking, Continuously Improving
Our Purpose: To empower veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them.
Our Vision: To be the best place to work in veterinary medicine
What does YOUR success look like?
As a Practice Manager at P3, you own overall responsibility for the performance and success of the hospital, including patient care, client service, teamwork, and administration. Success comes from combining an understanding of clinical best practices with strong leadership that helps the team grow and deliver excellent results. Challenges are viewed as opportunities, and even difficult conversations are approached with fairness and courage. Leadership is not just about professional development — it also enriches the way team members show up for one another and for our clients.
Success in this role involves meeting goals, and more importantly, it’s about how leadership is practiced everyday. Practice Managers lead with purpose, showing commitment, honesty, adaptability, and clear communication. They stay focused on priorities, approach challenges with sound reasoning, and ensure decisions are fair, consistent, and forward-looking. Collaboration is also essential. Practice Managers embody a one-team approach, working alongside others to build mutual respect and trust which extends to home office colleagues and the broader community.
Practice Manager – Accountabilities of Role
1. Lead, Manage, and Accountability (L.M.A.)
- Provide coaching, mentorship, training, and development opportunities.
- Ensure resources are in place for exceptional patient care and client service.
- Act as a positive role model, celebrate success using a collaborative approach and foster open, productive relationships.
- Set clear team and individual expectations, monitor progress, and provide timely feedback.
- Direct the team in alignment with best medicine, client service standards, and efficient workflows.
- Address underperformance quickly to ensure the right people are in the right seats.
2. Operational Excellence & Compliance
- Grow clinic revenue through optimized scheduling and resource utilization to maximize appointment book saturation and service capacity.
- Maintain costs relative to revenue and oversee adherence to schedule authorization.
- Ensure inventory, cost of sales, and fee capture are accurate and aligned with budget.
- Ensure compensation practices align with budget and hospital needs.
- Oversee compliance with all mandatory and voluntary accreditations, certifications and policies.
- Complete reporting and administrative functions in a timely and accurate manner. (Weekly KPIs, A/P, A/R)
3. Client & Patient Experience
- Ensure smooth communication and service throughout every client visit.
- Resolve client concerns with urgency, empathy, respect, and professionalism.
- Maintain a clean, organized, welcoming hospital environment.
- Engage in marketing, social media content and community initiatives to attract and retain clients.
- Monitor client feedback (reviews, surveys, NPS) and implement improvements.
- Maintain a pulse on the clinic and surrounding community to understand client expectations and emerging needs.
4. Recruitment & Team Development
- Manage staffing levels to balance patient care, client service, and budget.
- Work with home office colleagues to evaluate new hire requests and recruitment strategies.
- Network through the team and veterinary community to attract great recruits and locum support
- Act as a relationship manager for new hire, ensuring effective onboarding.
5. Business Plans & Financial Acumen
- Align hiring and operational decisions with financial health and budget targets.
- Monitor KPIs and financial performance against benchmarks and budget.
- Prepare hospital business plans in partnership with home office colleagues
- Review pricing structure to maintain competitive positioning and maximize growth
- Prioritize and evaluate equipment and facility needs, preparing business cases for major purchases.
- Understand the competitive landscape and incorporate insights into business plans and decision-making.
6. Innovation & Growth
- Use data platforms (PIMS, AllyDVM, VetSource, etc.) to track results, analyze trends and identify opportunities.
- Implement actionable strategies to capture revenue and improve patient care (diagnostics, nutrition, wellness compliance, dentals, surgeries, reminders, forward booking, etc.).
- Test and adopt new ideas that improve efficiency and grow services, new clients, revenue capture.
- Embrace accreditations and certifications as frameworks for long-term sustainability.
- Champion initiatives that elevate patient care, client experience, and team performance.
Qualifications:
- A minimum of two years of experience providing onsite leadership and oversight of a veterinary or medical health care team is preferred
- Education and training in business administration preferred
- In-depth understanding of Human Resources and proven experience leading and innovating practices preferred
- A vision to foster an inclusive, employee-centric culture
- Experience developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets
- Experience with coaching, conflict resolution, and performance management
- Proven ability to build and nurture relationships at all levels
- Ability to influence and communicate in a clear and effective manner
- An approach that is progressive, strategic, humble, and achievement oriented
- Exemplary oral and written communication skills
Benefits: We value our team members, and prove it by supporting your personal, financial, and professional growth through:
- Competitive Salary Commensurate with Skillset & Experience
- A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic)
- Enhanced Mental Health Practitioner Coverage ($2000 of annual coverage per plan member for Psychologist, Mental Health Therapist, Counsellor, Social Worker, Psychotherapist)
- Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more)
- P3 Pawsitive Health & Lifestyle Spending Account
- RRSP Matching
- Bonus Potential
- Generous Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CE
- Paid Licensing & Membership Dues
- Employee Assistance Program
- Paid Vacation time
- Paid Personal Emergency Days
- Generous Veterinary Discounts
- Uniform Allowance
- Additional Employee Perks
- Relocation Allowance to help with moving expenses can be arranged for out-of-town candidates!
If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.
Artificial intelligence (AI) is not used to screen, assess, or select applicants in our hiring process.
Contact Information: We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace. If accommodation is needed, please contact [email protected]
Job Types: Full-time, Permanent
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Store discount
- Vision care
- Wellness program
Ability to commute/relocate:
- Victoria, BC V9A 2P8: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
