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Department Manager | Toronto

Summerhill Market
Toronto, ON

Quick apply

Job details

Permanent | Full-time
7 days ago

Skills

Management
Food Handler Certification
Schedule management
Leadership

Full job description

About Summerhill Market

Summerhill Market is a family-owned grocery retailer proudly serving Toronto since 1959. With multiple retail locations across the GTA, we're known for exceptional customer service, premium products, chef-inspired prepared foods, and an outstanding shopping experience.

As we continue to grow, we're always looking to connect with exceptional retail leaders who are passionate about food, people, and delivering operational excellence.

Whether your expertise is in Bakery, Meat, Produce, Deli, Floral, Grocery, Prepared Foods, Front End, or another specialty department, we'd love to hear from you.

Position Summary

Department Managers are responsible for leading the day-to-day operations of their department while delivering exceptional customer experiences, developing high-performing teams, and driving strong operational and financial results.

This role is ideal for experienced retail leaders who enjoy coaching teams, improving processes, maintaining exceptional merchandising standards, and creating an outstanding shopping environment.

Our Department Managers are hands-on leaders who lead by example, support their teams on the floor, and take pride in delivering quality every day.

Key Responsibilities

Operations

Lead the daily operation of your department while ensuring exceptional customer service
Maintain outstanding merchandising, cleanliness, food safety, and product quality standards
Manage inventory, ordering, shrink, product rotation, and department presentation
Execute promotional programs, seasonal initiatives, and new product launches

Leadership & People Development

Recruit, coach, mentor, and develop team members
Build a positive, accountable, and customer-focused culture
Conduct performance coaching and support employee development
Foster teamwork and communication across departments

Financial & Operational Performance

Manage labour scheduling and department productivity
Monitor sales, margins, shrink, inventory, and operational KPIs
Identify opportunities to improve efficiency while maintaining exceptional standards

Customer Experience

Deliver an outstanding shopping experience every day
Resolve customer concerns professionally and effectively
Lead by example while supporting your team on the sales floor

Food Safety & Compliance

Ensure compliance with food safety, sanitation, health & safety, and company standards
Maintain department readiness for inspections and audits
Promote safe working practices throughout the department

We're Looking For Leaders In

Floral

Bakery

Meat

Prepared Foods

Deli

Produce

Grocery

Front End

Receiving

Qualifications

3–7+ years of progressive retail leadership experience
Previous experience as a Department Manager, Assistant Department Manager, Team Lead, Supervisor, or similar leadership role
Experience within grocery, specialty food, retail, hospitality, or food production environments
Strong customer service and merchandising knowledge
Excellent leadership, communication, organization, and problem-solving skills
Experience managing schedules, labour, inventory, and department performance
Food Handler Certification is considered an asset (where applicable)

What We're Looking For

Inspiring people leaders who develop strong teams

Passionate about delivering exceptional customer experiences

Results-driven with strong operational and business acumen

Continuously looking for ways to improve efficiency and department performance

Collaborative leaders who enjoy working cross-functionally

Hands-on managers who aren't afraid to roll up their sleeves and support the team

Why Join Summerhill Market?

✔ Competitive compensation

✔ Opportunities for growth and internal promotion

✔ Comprehensive benefits for eligible employees

✔ Supportive leadership and collaborative culture

✔ Work with one of Toronto's most respected independent grocery retailers

✔ Be part of a company that values quality, innovation, and people

Schedule Requirements

Full-Time Permanent Opportunities
Flexible availability including mornings, evenings, weekends, and holidays
Schedule based on business and operational requirements

Don't See Your Department Listed?

We're always looking for exceptional retail leaders.

If you're passionate about food, customer service, and leading great teams, we'd love to hear from you. Apply today and tell us where your expertise lies—we're continually building our leadership talent pipeline across all Summerhill Market locations.

Summerhill Market is an Equal Opportunity Employer

Summerhill Market is committed to fostering a diverse, inclusive, and respectful workplace where all employees feel valued and supported. We welcome applications from individuals of all backgrounds, experiences, and abilities.

We are committed to providing accommodation throughout the recruitment and selection process in accordance with applicable legislation. If you require accommodation, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest in Summerhill Market; however, only those selected for an interview will be contacted.

Quick apply

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