Position Overview
KIN Integrated Child Health is seeking a warm, organized, and dependable Client Care & Administrative Coordinator to support the daily operations of our interdisciplinary child and family health clinic.
This person will be one of the first points of contact for families and will help ensure clients are connected to the right service, booked appropriately, and supported throughout their experience with KIN.
The position will begin part-time, with the intention of transitioning to full-time as the clinic grows.
Key Responsibilities
- Respond to phone, email, website, and in-person inquiries.
- Provide families with information about KIN services, clinicians, fees, and booking processes.
- Help route clients to the appropriate service and clinician using established clinic guidelines.
- Book, reschedule, and manage appointments in Jane App.
- Manage new client intake, consent forms, and required documentation.
- Maintain accurate and confidential client records.
- Process payments, receipts, invoices, and direct billing where applicable.
- Support waitlists and follow up with prospective clients who have not completed booking.
- Coordinate assessment appointments, forms, reports, and follow-up appointments.
- Support clinicians with general administrative needs.
- Manage incoming documents, referrals, and communication from families and outside providers.
- Assist with maintaining an organized, welcoming, and efficient clinic environment.
- Escalate clinical, consent, confidentiality, or safety concerns to the appropriate clinician or leadership team.
Qualifications
We welcome applicants with backgrounds in healthcare administration, medical administration, office administration, customer service, or related fields.
Preferred qualifications include:
- Office Administration, Healthcare Administration, or related post-secondary education
- Relevant administrative or client-service experience
- Experience working in a medical, psychology, counselling, pediatric, or allied-health setting
A Medical Office Assistant (MOA) Certificate or Diploma is considered an asset, but is not required.
Experience with Jane App is also an asset, although training can be provided.
What you will do
The ideal candidate will have:
- Excellent communication and customer-service skills.
- Strong organization and attention to detail.
- Confidence speaking with parents, families, and healthcare professionals.
- Ability to manage multiple priorities in a busy clinic.
- Strong computer and administrative skills.
- Professionalism and discretion when handling confidential information.
- Good judgment and the ability to recognize when something requires clinical escalation.
- Reliability, initiative, and the ability to work independently.
- A collaborative approach to working with an interdisciplinary team.
What You Get
- Competitive pay of $18–$22/hour, based on experience and qualifications.
- A part-time position with a clear pathway toward full-time employment as KIN grows.
- Option to participate in Extended Health Benefits upon transition to full-time, subject to the terms of the clinic's benefits plan.
- Experience working within an interdisciplinary child and family health clinic.
- Training and support in KIN's administrative processes and systems.
- Opportunity to grow your role and take on increased responsibility as the clinic expands.
- A collaborative work environment with professionals across psychology, counselling, speech-language pathology, occupational therapy, behaviour consulting, and related services.
Role Boundaries
This is an administrative and client-care position.
The successful candidate will help families navigate KIN's services but will not provide clinical advice, diagnose, interpret assessments, recommend treatment, or guarantee insurance coverage.
When clinical judgment is required, the matter is referred to the appropriate clinician.
Employment Details
Position: Client Care & Administrative Coordinator
Status: Part-Time, with planned growth to Full-Time
Pay: $18–$22/hour
Location: Edmonton, Alberta
Schedule: Based on clinic needs and candidate availability
This role is well suited to someone who wants to grow with KIN and take on increasing responsibility as the clinic expands.
What Success Looks Like
The right person will help ensure that every family contacting KIN experiences a process that is: Warm, organized, responsive, professional, and easy to navigate.
To Apply: Please Read Carefully
Applications without a cover letter will not be reviewed.
Please submit both your resume and cover letter.
Your cover letter must include:
- Why you're interested in working at KIN
- Why you feel you're a strong fit for this position
- Relevant experience in client care, administration, healthcare or community engagement
- Whether you're applying for Full-Time or Part-Time
- Your availability, including the days and times you're available to work
- Your answer to this question:
Would you buy a bowl of soup at a restaurant that doesn't normally sell soup? Why or why not?
There's no right or wrong answer we're interested in how you think, communicate, and approach a situation from a client's perspective.
Applications without a cover letter addressing the above requirements will not be reviewed.
Pay: $18.00-$22.00 per hour
Work Location: In person
