Job Overview
MBS Beauty and Wellness is seeking a reliable, organized, friendly, and hardworking assistant to support our daily administrative, customer service, retail, and business operations.
The ideal candidate must be professional, welcoming, confident when communicating with clients, and able to handle multiple responsibilities in a busy beauty and wellness environment. This position requires someone who takes initiative, follows instructions carefully, respects client confidentiality, and helps maintain a clean, organized, and positive workplace.
Key Responsibilities
Client Reception and Customer Service
- Welcome clients warmly and professionally when they arrive.
- Assist clients with checking in and preparing for their appointments.
- Answer phone calls, emails, website inquiries, and social media messages.
- Provide accurate information about services, products, appointments, and business policies.
- Assist clients with booking, rescheduling, and confirming appointments.
- Send appointment reminders and follow-up messages when required.
- Ensure clients complete the appropriate intake and consent forms.
- Maintain client privacy and confidentiality at all times.
- Respond professionally to client questions, concerns, and complaints, and refer serious matters to management.
Retail and Sales
- Welcome and assist walk-in retail customers.
- Help clients locate products and explain general product information.
- Recommend products only according to approved company guidance and training.
- Process retail purchases and issue receipts.
- Package products neatly for clients.
- Keep product shelves clean, organized, labelled, and fully stocked.
- Monitor inventory and report products that are low in stock.
- Assist with product displays, promotions, sales, and new product launches.
- Maintain accurate records of products sold, returned, damaged, or removed from inventory.
- Encourage clients to learn about available services, products, packages, and promotions without using high-pressure sales tactics.
Administrative Support
- Manage appointment schedules and assist with daily business organization.
- Maintain accurate client records, invoices, receipts, and business documents.
- Assist with data entry, filing, printing, scanning, and organizing paperwork.
- Update client information and appointment notes as directed.
- Help prepare staff schedules, task lists, and business reminders.
- Communicate important updates to clients and staff.
- Assist the owner with general administrative and personal-assistant duties related to business operations.
- Maintain professional communication on behalf of the company.
Marketing and Business Support
- Assist with taking approved photos or videos of products, orders, and workplace activities.
- Help prepare basic promotional content and business updates.
- Support sales events, product launches, training sessions, and special promotions.
- Help maintain a professional and welcoming company image online and in person.
- Perform other reasonable duties assigned by management as business needs arise.
Requirements
- Previous experience in customer service, reception, administration, retail, beauty, wellness, or a related position is an asset.
- Strong verbal and written communication skills.
- Friendly, respectful, professional, and confident when dealing with clients.
- Reliable, punctual, honest, and committed to the position.
- Strong organization and time-management skills.
- Ability to multitask and work independently with minimal supervision.
- Comfortable using a computer, smartphone, email, social media, booking systems, and point-of-sale systems.
- Willingness to learn about the company’s products, services, policies, and procedures.
- Ability to follow detailed instructions and maintain confidentiality.
- Comfortable assisting with cleaning, organizing, stocking, packaging, and other hands-on tasks.
- Able to stand for extended periods and lift or move reasonable amounts of inventory and supplies.
- Must have dependable transportation or a reliable way to arrive at work on time.
This role is ideal for motivated individuals passionate about wellness and beauty who thrive on delivering memorable guest experiences. Join us to be part of a supportive team dedicated to enhancing well-being through exceptional service!
Preferred Candidate
We are looking for someone seeking a dependable and preferably long-term position. The successful candidate should be flexible, available when scheduled, eager to learn, and willing to grow with the business. Experience or interest in skincare, beauty, wellness, retail, or administration is preferred but not required if the applicant is willing to be trained.
Pay: $15.00-$15.50 per hour
Benefits:
Application question(s):
- Are you Looking for a long term Position?
- What days and hours are you currently available to work?
- Are you comfortable welcoming clients, answering calls and messages, booking appointments, and processing payments?
- Are you comfortable assisting customers with retail products and providing product information after receiving training?
- Are you comfortable assisting with inventory, packaging orders, labelling products, and preparing customer pickups or shipments?
- Are you comfortable using email, social media, online booking systems, and point-of-sale systems?
- Do you have a reliable way to arrive at work on time for every scheduled shift?
Work Location: In person
