Fort Erie, On Front desk agent Jobs – 31 Openings This Week

Reservations Coordinator | Ramada Plaza Niagara Falls
Ramada Plaza Niagara Falls —Niagara Falls, ON
- $19–$20 an hour
- Weekends as needed
- CRM software
- Hospitality
- Sales
4d
Casual Floater Front Desk Administrator (Performance Auto Group - Niagara)
Performance Auto Group —St. Catharines, ON
- $17.60–$18.00 an hour
- Part-time
- Customer service
- Front desk
- Computer skills
Quick apply
3d
Front Desk Agent
Niagara Clifton Group —Niagara Falls, ON
- $18.50 an hour
- Part-time
- Customer service
- Hotel
- Administrative experience
Quick apply
Front Desk Associate
Quality Inn and Suites, Niagara Falls —Niagara Falls, ON
- From $17.60 an hour
- Part-time
- Customer service
- Hotel
- Data entry
- Flexible schedule
Quick apply
4d
Front Desk Agent/ Night Clerk
River Rapids Inn —Niagara Falls, ON
- From $18 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Dental care
- Vision care
Quick apply
Part Time Front Office Associate
Leon's Furniture —Welland, ON
- $17.70 an hour
- Part-time
- Analysis skills
- Organizational skills
- In-person
- Store discount
- Profit sharing
Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20 an hour
- Full-time
- Customer service
- Hotel
- No university degree
- Dental care
Quick apply
NIGHT GUEST SERVICE AGENT
Vintage Hotels —Niagara-on-the-Lake, ON
- Full-time
- Sales
- Customer service
- Hotel
5d
Residence Services Representative (Front Desk Attendant)
Campus Living Centres —Welland, ON
- $17–$18 an hour
- Rotating shift
- Customer service
- High school diploma or GED
- Communication skills
Quick apply
1d
Resort Front Desk & Guest Experience Agent
Long Beach Resort Ltd —Wainfleet, ON
- From $19 an hour
- Temporary
- Hospitality
- Customer service
- Front desk
Quick apply
Front Desk / Guest Service Agent
Stone Mill Inn —St. Catharines, ON
- From $17.95 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
6d
Guest Service Agent
Sweetwater Group —Niagara-on-the-Lake, ON
- From $20 an hour
- Part-time
- Customer service
- Hotel
- Food service experience
- Store discount
Quick apply
12h
Night Audit
Niagara 21st Group Inc. —Niagara Falls, ON
- $18.21 an hour
- Full-time
- Hospitality
- English
- High school diploma or GED
8d
Medical Office Administrator / Front Desk Receptionist
Axon Interventional Spine and Pain Centre —St. Catharines, ON
- $18–$20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
2d
Guest Service Agent
Days Inn Niagara Falls/Fallsview —Niagara Falls, ON
- $17.70 an hour
- Part-time
- English
- Hotel
- In-person
Quick apply
10d
Guest Service Agent/ Night Auditor- Skyline Hotel
Canadian Niagara Hotels —Niagara Falls, ON
- $18.20 an hour
- Part-time
- Basic math
- Hotel
- Front desk
- Dental care
Quick apply
10d
Night Auditor
The Clayfield —Niagara-on-the-Lake, ON
- $23 an hour
- Part-time
- CPR Certification
- Hotel
- First Aid Certification
Quick apply
FOH Rooms - Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20–$18.58 an hour
- Weekends as needed
- Hotel
- Front desk
- Phone etiquette
- Dental care
Quick apply
Front Desk Receptionist / Service Advisor
Param's Quick Lube & Repairs Inc. —Thorold, ON
- From $18 an hour
- Part-time
- Customer service
- Local
- Front desk
Quick apply
Night Auditor
TownePlace Suites By Marriott Niagara Falls —Niagara Falls, ON
- $17.50–$18.20 an hour
- Part-time
- Customer service
- Hotel
- Front desk
Quick apply
14d
Hotel Night Auditor
Americana Resort Spa & Waterpark —Niagara Falls, ON
- $18.50 an hour
- Night shift
- Hotel
- High school diploma or GED
- Accounting
Quick apply
Night Auditor Lead Hand - Marriott on the Falls Hotel
Marriott Fallsview Hotel & Spa —Niagara Falls, ON
- $20.00–$20.81 an hour
- Weekends as needed
- Microsoft Excel
- Hotel
- Presentation skills
- Dental care
Quick apply
FOH Rooms - Night Auditor
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20–$19.31 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Hotel
- Dental care
Quick apply
Night Auditor - midnights
White Oaks Conference Resort & Spa —Niagara-on-the-Lake, ON
- $18.96–$19.58 an hour
- Full-time
- Customer service
- Microsoft Office
- Hotel
- Dental care
Quick apply
FOH Rooms - Night Audit Lead Hand
Canadian Niagara Hotels Group —Niagara Falls, ON
- $20.00–$20.81 an hour
- Weekends as needed
- Microsoft Excel
- Hotel
- Presentation skills
- Dental care
Quick apply

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Reservations Coordinator | Ramada Plaza Niagara Falls

Ramada Plaza Niagara Falls
Niagara Falls, ON

Apply Now

Job details

Full-time
4 days ago

Skills

CRM software
Hospitality
Sales support
Sales
Customer service
Basic math
Post-secondary education
Filing
Microsoft Office
Hospitality Management
Phone etiquette
Business
Communication skills
Hotel experience
Time management

Full job description

Job Overview

The Reservations Coordinator is responsible for managing hotel reservations while providing administrative support to maximize occupancy, revenue, and guest satisfaction. This position serves as the primary contact for individual and group accommodation inquiries, coordinates bookings, maintains reservation accuracy, and supports sales initiatives through client communication, reporting, and administrative functions.

Working closely with the Front Desk, Housekeeping, Maintenance, and Finance departments, the Reservations Coordinator ensures a seamless booking experience from the initial inquiry through arrival while delivering exceptional customer service.

Duties and Responsibilities

Reservations

Respond promptly to reservation inquiries by phone, email, and online channels.
Process individual, corporate, group, sports team, tour, and wedding guest room reservations accurately and efficiently.
Provide information on room types, rates, packages, hotel amenities, and local attractions.
Quote room rates within approved pricing guidelines and maximize occupancy through effective room inventory management.
Create and maintain room blocks for groups and coordinate rooming lists.
Modify, confirm, and cancel reservations while ensuring all reservation details are accurate.
Monitor room availability and communicate booking trends and occupancy forecasts to management.
Coordinate special guest requests, VIP arrivals, accessibility needs, and other accommodations with operational departments.
Resolve reservation concerns and guest inquiries promptly, escalating issues when necessary.

Sales Support

Assist with responding to accommodation inquiries and preparing quotations, proposals, and agreements.
Follow up with prospective and existing clients to secure bookings and maintain strong customer relationships.
Support business development efforts by assisting with corporate accounts, group business, sports teams, tour operators, and local organizations.
Maintain client databases, account records, and booking histories using the hotel's property management and CRM systems.
Prepare daily, weekly, and monthly sales and reservations reports, including occupancy, booking pace, and revenue tracking.
Conduct market research to identify new business opportunities and monitor competitor pricing and promotions.
Assist with promotional materials, hotel fact sheets, and sales collateral.
Collaborate with the hotel's marketing or social media representative to promote hotel packages and special offers.

Administrative Responsibilities

Answer incoming calls and respond to guest and client inquiries professionally.
Prepare correspondence, reservation confirmations, reports, and other departmental documents.
Maintain organized electronic and paper filing systems.
Schedule appointments and meetings as required.
Order and maintain office supplies for the department.
Ensure reservation records, contracts, and client information remain accurate and confidential.

Collaboration & Operations

Work closely with Front Desk, Housekeeping, Maintenance, and Finance to ensure guest rooms are prepared and guest expectations are met.
Communicate arrivals, departures, room blocks, special requests, and operational updates to relevant departments.
Assist operational departments when required to support overall hotel operations.
Promote teamwork through effective communication and collaboration across all departments.
Perform other duties as assigned.

Qualifications

Diploma or post-secondary education in Hospitality, Business Administration, Tourism, or a related field is considered an asset.
Minimum of 2–3 years of experience in hotel reservations, front desk, hotel sales support, or hospitality administration.
Experience using hotel Property Management Systems (PMS) and Microsoft Office applications.
Experience with CRM software is considered an asset.
Excellent customer service and interpersonal skills.
Strong verbal and written communication abilities.
Excellent organizational and time management skills with strong attention to detail.
Ability to multitask and prioritize in a fast-paced hospitality environment.
Professional telephone etiquette and problem-solving skills.
Basic mathematical and reporting skills.
Ability to work independently and collaboratively within a small team.
Availability to work weekdays, weekends, holidays, and occasional evenings as business demands require.

We are open to all qualified candidates and encourage a diverse range of applicants to bring their unique perspectives to our team. We are an equal opportunity employer. If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

Email: [email protected]
Phone: 905-562-4155 Ext 332

We do not use AI as part of the recruitment process.

This posting is open for an existing vacancy.

Thank you to everyone who has expressed interest in a career with us. Only those selected for an interview will be contacted.

#TOKINDHP

Availability/Shifts

Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Afternoons: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Apply Now

Refine Your Search

front desk agent jobs in fort erie, on

Reservations Coordinator | Ramada Plaza Niagara Falls

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Night Auditor - midnights

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